77 lines
2.4 KiB
Markdown
77 lines
2.4 KiB
Markdown
---
|
|
type: reference, howto
|
|
---
|
|
|
|
# Abuse reports
|
|
|
|
View and resolve abuse reports from GitLab users.
|
|
|
|
GitLab administrators can view and [resolve](#resolving-abuse-reports) abuse
|
|
reports in the Admin Area.
|
|
|
|
## Reporting abuse
|
|
|
|
To find out more about reporting abuse, see [abuse reports user
|
|
documentation](../abuse_reports.md).
|
|
|
|
## Resolving abuse reports
|
|
|
|
To access abuse reports, go to **Admin Area > Abuse Reports**.
|
|
|
|
There are 3 ways to resolve an abuse report, with a button for each method:
|
|
|
|
- Remove user & report. This will:
|
|
- [Delete the reported user](../profile/account/delete_account.md) from the
|
|
instance.
|
|
- Remove the abuse report from the list.
|
|
- [Block user](#blocking-users).
|
|
- Remove report. This will:
|
|
- Remove the abuse report from the list.
|
|
- Remove access restrictions for the reported user.
|
|
|
|
The following is an example of the **Abuse Reports** page:
|
|
|
|
![abuse-reports-page-image](img/abuse_reports_page.png)
|
|
|
|
### Blocking users
|
|
|
|
A blocked user cannot log in or access any repositories, but all of their data
|
|
remains.
|
|
|
|
Blocking a user:
|
|
|
|
- Leaves them in the abuse report list.
|
|
- Changes the **Block user** button to a disabled **Already blocked** button.
|
|
|
|
The user will be notified with the
|
|
[following message](https://gitlab.com/gitlab-org/gitlab-ee/blob/master/app/workers/email_receiver_worker.rb#L38):
|
|
|
|
```text
|
|
Your account has been blocked. If you believe this is in error, contact a staff member.
|
|
```
|
|
|
|
After blocking, you can still either:
|
|
|
|
- Remove the user and report if necessary.
|
|
- Remove the report.
|
|
|
|
The following is an example of a blocked user listed on the **Abuse Reports**
|
|
page:
|
|
|
|
![abuse-report-blocked-user-image](img/abuse_report_blocked_user.png)
|
|
|
|
NOTE: **Note:**
|
|
Users can be [blocked](../../api/users.md#block-user) and
|
|
[unblocked](../../api/users.md#unblock-user) using the GitLab API.
|
|
|
|
<!-- ## Troubleshooting
|
|
|
|
Include any troubleshooting steps that you can foresee. If you know beforehand what issues
|
|
one might have when setting this up, or when something is changed, or on upgrading, it's
|
|
important to describe those, too. Think of things that may go wrong and include them here.
|
|
This is important to minimize requests for support, and to avoid doc comments with
|
|
questions that you know someone might ask.
|
|
|
|
Each scenario can be a third-level heading, e.g. `### Getting error message X`.
|
|
If you have none to add when creating a doc, leave this section in place
|
|
but commented out to help encourage others to add to it in the future. -->
|