123 lines
4.5 KiB
Markdown
123 lines
4.5 KiB
Markdown
---
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stage: Monitor
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group: Monitor
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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---
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# On-call Schedule Management **(PREMIUM)**
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> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/4544) in GitLab 13.11.
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Use on-call schedule management to create schedules for responders to rotate on-call
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responsibilities. Maintain the availability of your software services by putting your teams on-call.
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With an on-call schedule, your team is notified immediately when things go wrong so they can quickly
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respond to service outages and disruptions.
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To use on-call schedules:
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1. [Create a schedule](#schedules).
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1. [Add a rotation to the schedule](#rotations).
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## Schedules
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Set up an on-call schedule for your team to add rotations to.
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Prerequisite:
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- You must have at least the Maintainer [role](../../user/permissions.md).
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To create an on-call schedule:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. Select **Add a schedule**.
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1. Enter the schedule's name and description and select a time zone.
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1. Select **Add schedule**.
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You now have an empty schedule with no rotations. This renders as an empty state, prompting you to
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create [rotations](#rotations) for your schedule.
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### Edit a schedule
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To update a schedule:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. Select **Edit schedule** (**{pencil}**).
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1. Edit the information.
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1. Select **Save changes**.
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If you change the schedule's time zone, GitLab automatically updates the rotation's restricted time
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interval (if one is set) to the corresponding times in the new time zone.
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### Delete a schedule
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To delete a schedule:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. Select **Delete escalation policy** (**{remove}**).
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1. On the confirmation dialog, select **Delete schedule**.
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## Rotations
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Add rotations to an existing schedule to put your team members on-call.
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To create a rotation:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. Select the **Add a rotation** link.
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1. Enter the following information:
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- **Name:** Your rotation's name.
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- **Participants:** The people you want in the rotation.
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- **Rotation length:** The rotation's duration.
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- **Starts on:** The date and time the rotation begins.
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- **Enable end date:** With the toggle on, you can select the date and time your rotation
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ends.
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- **Restrict to time intervals:** With the toggle on, you can restrict your rotation to the
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time period you select.
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### Edit a rotation
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To edit a rotation:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. In the **Rotations** section, select **Edit rotation** (**{pencil}**).
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1. Edit the information.
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1. Select **Save changes**.
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### Delete a rotation
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To delete a rotation:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > On-call Schedules**.
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1. In the **Rotations** section, select **Delete rotation** (**{remove}**).
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1. On the confirmation dialog, select **Delete rotation**.
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## View schedule rotations
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You can view the on-call schedules of a single day or two weeks. To switch between these time
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periods, select the **1 day** or **2 weeks** buttons on the schedule. Two weeks is the default view.
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Hover over any rotation shift participants in the schedule to view their individual shift details.
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## Page an on-call responder
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When an alert is created in a project, GitLab sends an email to the on-call responder(s) in the
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on-call schedule for that project. If there is no schedule or no one on-call in that schedule at the
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time the alert is triggered, no email is sent.
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## Removal or deletion of on-call user
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If an on-call user is removed from the project or group, or their account is deleted, the
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confirmation modal displays the list of that user's on-call schedules. If the user's removal or
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deletion is confirmed, GitLab recalculates the on-call rotation and sends an email to the project
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owners and the rotation's participants.
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