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debian-mirror-gitlab/doc/security/unlock_user.md
Pirate Praveen d6737d101e New upstream version 13.6.5
2021-01-29 00:20:46 +05:30

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How to unlock a locked user from the command line

After ten failed login attempts a user gets in a locked state.

To unlock a locked user:

  1. SSH into your GitLab server.

  2. Start a Ruby on Rails console:

    ## For Omnibus GitLab
sudo gitlab-rails console -e production

## For installations from source
sudo -u git -H bundle exec rails console -e production

  3. Find the user to unlock. You can search by email or ID.

    user = User.find_by(email: 'admin@local.host')

    or

    user = User.where(id: 1).first

  4. Unlock the user:

    user.unlock_access!

  5. Exit the console with Ctrl+d

The user should now be able to log in.