debian-mirror-gitlab/doc/security/unlock_user.md

stage	group	info	type
Manage	Access	To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments	howto

How to unlock a locked user from the command line (FREE SELF)

After ten failed login attempts a user gets in a locked state.

To unlock a locked user:

1. SSH into your GitLab server.

2. Start a Ruby on Rails console:

   ## For Omnibus GitLab
   sudo gitlab-rails console -e production
   
   ## For installations from source
   sudo -u git -H bundle exec rails console -e production
   

3. Find the user to unlock. You can search by email or ID.

   user = User.find_by(email: 'admin@local.host')
   

   or

   user = User.where(id: 1).first
   

4. Unlock the user:

   user.unlock_access!
   

5. Exit the console with Control+d

The user should now be able to log in.