223 lines
8.6 KiB
Markdown
223 lines
8.6 KiB
Markdown
---
|
|
stage: Plan
|
|
group: Project Management
|
|
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
|
|
---
|
|
|
|
# Issues
|
|
|
|
Issues are the fundamental medium for collaborating on ideas and planning work in GitLab.
|
|
|
|
## Overview
|
|
|
|
The GitLab issue tracker is an advanced tool for collaboratively developing ideas, solving problems,
|
|
and planning work.
|
|
|
|
Issues can allow sharing and discussion of proposals before, and during,
|
|
their implementation between:
|
|
|
|
- You and your team.
|
|
- Outside collaborators.
|
|
|
|
They can also be used for a variety of other purposes, customized to your
|
|
needs and workflow.
|
|
|
|
Issues are always associated with a specific project, but if you have multiple projects in a group,
|
|
you can also view all the issues collectively at the group level.
|
|
|
|
**Common use cases include:**
|
|
|
|
- Discussing the implementation of a new idea
|
|
- Tracking tasks and work status
|
|
- Accepting feature proposals, questions, support requests, or bug reports
|
|
- Elaborating on new code implementations
|
|
|
|
See also [Always start a discussion with an issue](https://about.gitlab.com/blog/2016/03/03/start-with-an-issue/).
|
|
|
|
<i class="fa fa-youtube-play youtube" aria-hidden="true"></i>
|
|
To learn how GitLab's Strategic Marketing department uses GitLab issues with [labels](../labels.md) and
|
|
[issue boards](../issue_board.md), see the video on
|
|
[Managing Commitments with Issues](https://www.youtube.com/watch?v=cuIHNintg1o&t=3).
|
|
|
|
## Parts of an issue
|
|
|
|
Issues contain a variety of content and metadata, enabling a large range of flexibility
|
|
in how they are used. Each issue can contain the following attributes, though not all items
|
|
must be set.
|
|
|
|
<table class="borderless-table fixed-table">
|
|
<tr>
|
|
<td>
|
|
<ul>
|
|
<li>Content</li>
|
|
<ul>
|
|
<li>Title</li>
|
|
<li>Description and tasks</li>
|
|
<li>Comments and other activity</li>
|
|
</ul>
|
|
<li>People</li>
|
|
<ul>
|
|
<li>Author</li>
|
|
<li>Assignee(s)</li>
|
|
</ul>
|
|
<li>State</li>
|
|
<ul>
|
|
<li>State (open or closed)</li>
|
|
<li>Health status (on track, needs attention, or at risk)</li>
|
|
<li>Confidentiality</li>
|
|
<li>Tasks (completed vs. outstanding)</li>
|
|
</ul>
|
|
</ul>
|
|
</td>
|
|
<td>
|
|
<ul>
|
|
<li>Planning and tracking</li>
|
|
<ul>
|
|
<li>Milestone</li>
|
|
<li>Due date</li>
|
|
<li>Weight</li>
|
|
<li>Time tracking</li>
|
|
<li>Labels</li>
|
|
<li>Votes</li>
|
|
<li>Reaction emoji</li>
|
|
<li>Linked issues</li>
|
|
<li>Assigned epic</li>
|
|
<li>Unique issue number and URL</li>
|
|
</ul>
|
|
</ul>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
## Viewing and managing issues
|
|
|
|
While you can view and manage the full details of an issue on the [issue page](#issue-page),
|
|
you can also work with multiple issues at a time using the [Issues List](#issues-list),
|
|
[Issue Boards](#issue-boards), Issue references, and [Epics](#epics-premium)**(PREMIUM)**.
|
|
|
|
Key actions for Issues include:
|
|
|
|
- [Creating issues](managing_issues.md#create-a-new-issue)
|
|
- [Moving issues](managing_issues.md#moving-issues)
|
|
- [Closing issues](managing_issues.md#closing-issues)
|
|
- [Deleting issues](managing_issues.md#deleting-issues)
|
|
|
|
### Issue page
|
|
|
|
|
|
|
|
On an issue's page, you can view [all aspects of the issue](issue_data_and_actions.md),
|
|
and modify them if you have the necessary [permissions](../../permissions.md).
|
|
|
|
#### Real-time sidebar **(CORE ONLY)**
|
|
|
|
> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/17589) in GitLab 13.3.
|
|
> - It cannot be enabled or disabled per-project.
|
|
> - It's not recommended for production use.
|
|
|
|
Assignees in the sidebar are updated in real time. This feature is **disabled by default**.
|
|
To enable, you need to enable [ActionCable in-app mode](https://docs.gitlab.com/omnibus/settings/actioncable.html).
|
|
|
|
### Issues list
|
|
|
|
|
|
|
|
On the Issues List, you can view all issues in the current project, or from multiple
|
|
projects when opening the Issues List from the higher-level group context. Filter the
|
|
issue list with a [search query](../../search/index.md#filtering-issue-and-merge-request-lists),
|
|
including specific metadata, such as label(s), assignees(s), status, and more. From this
|
|
view, you can also make certain changes [in bulk](../bulk_editing.md) to the displayed issues.
|
|
|
|
For more information, see the [Issue Data and Actions](issue_data_and_actions.md) page
|
|
for a rundown of all the fields and information in an issue.
|
|
|
|
You can sort a list of issues in several ways, for example by issue creation date, milestone due date. For more information, see the [Sorting and Ordering Issue Lists](sorting_issue_lists.md) page.
|
|
|
|
### Issue boards
|
|
|
|
|
|
|
|
[Issue boards](../issue_board.md) are Kanban boards with columns that display issues based on their
|
|
labels or their assignees**(PREMIUM)**. They offer the flexibility to manage issues using
|
|
highly customizable workflows.
|
|
|
|
You can reorder issues within a column. If you drag an issue card to another column, its
|
|
associated label or assignee will change to match that of the new column. The entire
|
|
board can also be filtered to only include issues from a certain milestone or an overarching
|
|
label.
|
|
|
|
### Design Management
|
|
|
|
With [Design Management](design_management.md), you can upload design
|
|
assets to issues and view them all together to easily share and
|
|
collaborate with your team.
|
|
|
|
### Epics **(PREMIUM)**
|
|
|
|
[Epics](../../group/epics/index.md) let you manage your portfolio of projects more
|
|
efficiently and with less effort by tracking groups of issues that share a theme, across
|
|
projects and milestones.
|
|
|
|
### Related issues **(STARTER)**
|
|
|
|
You can mark two issues as related, so that when viewing one, the other is always
|
|
listed in its [Related Issues](related_issues.md) section. This can help display important
|
|
context, such as past work, dependencies, or duplicates.
|
|
|
|
### Crosslinking issues
|
|
|
|
You can [cross-link issues](crosslinking_issues.md) by referencing an issue from another
|
|
issue or merge request by including its URL or ID. The referenced issue displays a
|
|
message in the Activity stream about the reference, with a link to the other issue or MR.
|
|
|
|
### Similar issues
|
|
|
|
> [Introduced](https://gitlab.com/gitlab-org/gitlab-foss/-/merge_requests/22866) in GitLab 11.6.
|
|
|
|
To prevent duplication of issues for the same topic, GitLab searches for similar issues
|
|
when new issues are being created.
|
|
|
|
When typing in the title in the **New Issue** page, GitLab searches titles and descriptions
|
|
across all issues the user has access to in the current project. Up to five similar issues,
|
|
sorted by most recently updated, are displayed below the title box. Note that this feature
|
|
requires [GraphQL](../../../api/graphql/index.md) to be enabled.
|
|
|
|
|
|
|
|
### Health status **(ULTIMATE)**
|
|
|
|
> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/36427) in [GitLab Ultimate](https://about.gitlab.com/pricing/) 12.10.
|
|
|
|
To help you track the status of your issues, you can assign a status to each issue to flag work
|
|
that's progressing as planned or needs attention to keep on schedule:
|
|
|
|
- **On track** (green)
|
|
- **Needs attention** (amber)
|
|
- **At risk** (red)
|
|
|
|
|
|
|
|
You can then see issue statuses on the
|
|
[Epic tree](../../group/epics/index.md#issue-health-status-in-epic-tree-ultimate).
|
|
|
|
#### Disable issue health status
|
|
|
|
This feature comes with the `:save_issuable_health_status` feature flag enabled by default. However, in some cases
|
|
this feature is incompatible with old configuration. To turn off the feature while configuration is
|
|
migrated, ask a GitLab administrator with Rails console access to run the following command:
|
|
|
|
```ruby
|
|
Feature.disable(:save_issuable_health_status)
|
|
```
|
|
|
|
## Other Issue actions
|
|
|
|
- [Create an issue from a template](../../project/description_templates.md#using-the-templates)
|
|
- [Set a due date](due_dates.md)
|
|
- [Bulk edit issues](../bulk_editing.md) - From the Issues List, select multiple issues
|
|
in order to change their status, assignee, milestone, or labels in bulk.
|
|
- [Import issues](csv_import.md)
|
|
- [Export issues](csv_export.md)
|
|
- [Issues API](../../../api/issues.md)
|
|
- Configure an [external issue tracker](../../../integration/external-issue-tracker.md)
|
|
such as Jira, Redmine, or Bugzilla.
|