372 lines
17 KiB
Markdown
372 lines
17 KiB
Markdown
---
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stage: Fulfillment
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group: Purchase
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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type: index, reference
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---
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# GitLab self-managed subscription **(PREMIUM SELF)**
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You can install, administer, and maintain your own GitLab instance.
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This page covers the details of your GitLab self-managed subscription.
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GitLab subscription management requires access to the Customers Portal.
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## Customers Portal
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GitLab provides the [Customers Portal](../index.md#customers-portal) where you can
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manage your subscriptions and your account details.
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Customers of resellers do not have access to this portal and should contact their reseller for any
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changes to their subscription.
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## Subscription
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The cost of a GitLab self-managed subscription is determined by the following:
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- GitLab tier
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- Subscription seats
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## Choose a GitLab tier
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Pricing is [tier-based](https://about.gitlab.com/pricing/), so you can choose
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the features that fit your budget. For information on the features available
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for each tier, see the
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[GitLab self-managed feature comparison](https://about.gitlab.com/pricing/self-managed/feature-comparison/).
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## Subscription seats
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A GitLab self-managed subscription uses a hybrid model. You pay for a subscription
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according to the maximum number of users enabled during the subscription period.
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For instances that are offline or on a closed network, the maximum number of
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simultaneous users in the GitLab self-managed installation is checked each quarter,
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using [Seat Link](#seat-link).
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### Billable users
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A _billable user_ counts against the number of subscription seats. Every user is considered a
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billable user, with the following exceptions:
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- [Deactivated users](../../user/admin_area/moderate_users.md#deactivating-a-user) and
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[blocked users](../../user/admin_area/moderate_users.md#blocking-a-user) don't count as billable users in the current subscription. When they are either deactivated or blocked they release a _billable user_ seat. However, they may
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count toward overages in the subscribed seat count.
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- Users who are [pending approval](../../user/admin_area/approving_users.md).
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- Members with Guest permissions on an Ultimate subscription.
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- GitLab-created service accounts: `Ghost User` and bots [(`Support Bot`](../../user/project/service_desk.md#support-bot-user), [`Project bot users`](../../user/project/settings/project_access_tokens.md#project-bot-users), and so on).
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### Tips for managing users and subscription seats
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Managing the number of users against the number of subscription seats can be a challenge:
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- If LDAP integration is enabled, anyone in the configured domain can sign up for a GitLab account.
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This can result in an unexpected bill at time of renewal.
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- If sign-up is enabled on your instance, anyone who can access the instance can sign up for an
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account.
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GitLab has several features which can help you manage the number of users:
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- Enable the [**Require administrator approval for new sign ups**](../../user/admin_area/settings/sign_up_restrictions.md#require-administrator-approval-for-new-sign-ups)
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option.
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- Enable the [User cap](../../user/admin_area/settings/sign_up_restrictions.md#user-cap)
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option. **Available in GitLab 13.7 and later**.
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- [Disable new sign-ups](../../user/admin_area/settings/sign_up_restrictions.md), and instead manage new
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users manually.
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- View a breakdown of users by role in the [Users statistics](../../user/admin_area/index.md#users-statistics) page.
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## Obtain a subscription
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To subscribe to GitLab through a GitLab self-managed installation:
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1. Go to the [Customers Portal](https://customers.gitlab.com/) and purchase a GitLab self-managed plan.
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1. After purchase, a license file is sent to the email address associated to the Customers Portal account,
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which must be [uploaded to your GitLab instance](../../user/admin_area/license.md#uploading-your-license).
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NOTE:
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If you're purchasing a subscription for an existing **Free** GitLab self-managed
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instance, ensure you're purchasing enough seats to
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[cover your users](../../user/admin_area/index.md#administering-users).
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## View your subscription
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If you are an administrator, you can view the status of your subscription:
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1. On the top bar, select **Menu >** **{admin}** **Admin**.
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1. On the left sidebar, select **License**.
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The **License** page includes the following details:
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- Licensee
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- Plan
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- When it was uploaded, started, and when it expires
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It also displays the following important statistics:
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| Field | Description |
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|:-------------------|:------------|
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| Users in License | The number of users you've paid for in the current license loaded on the system. The number does not change unless you [add seats](#add-seats-to-a-subscription) during your current subscription period. |
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| Billable users | The daily count of billable users on your system. The count may change as you block or add users to your instance. |
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| Maximum users | The highest number of billable users on your system during the term of the loaded license. |
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| Users over license | Calculated as `Maximum users` - `Users in License` for the current license term. This number incurs a retroactive charge that needs to be paid for at renewal. |
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## Renew your subscription
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To renew your subscription,
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[prepare for renewal by reviewing your account](#prepare-for-renewal-by-reviewing-your-account),
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then [renew your GitLab self-managed subscription](#renew-a-subscription).
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### Prepare for renewal by reviewing your account
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The [Customers Portal](https://customers.gitlab.com/customers/sign_in) is your
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tool for renewing and modifying your subscription. Before going ahead with renewal,
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log in and verify or update:
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- The invoice contact details on the **Account details** page.
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- The credit card on file on the **Payment Methods** page.
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NOTE:
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Contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293)
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if you need assistance accessing the Customers Portal or if you need to change
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the contact person who manages your subscription.
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It's important to regularly review your user accounts, because:
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- Stale user accounts that are not blocked count as billable users. You may pay more than you should
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if you renew for too many users.
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- Stale user accounts can be a security risk. A regular review helps reduce this risk.
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#### Users over License
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A GitLab subscription is valid for a specific number of seats. The number of users over license
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is the number of _Maximum users_ that exceed the _Users in License_ for the current license term.
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You must pay for this number of users either before renewal, or at the time of renewal. This is
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known as the _true up_ process.
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To view the number of _users over license_ go to the **Admin Area**.
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##### Users over license example
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You purchase a license for 10 users.
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| Event | Billable members | Maximum users |
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|:---------------------------------------------------|:-----------------|:--------------|
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| Ten users occupy all 10 seats. | 10 | 10 |
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| Two new users join. | 12 | 12 |
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| Three users leave and their accounts are removed. | 9 | 12 |
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Users over license = 12 - 10 (Maximum users - users in license)
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### Add seats to a subscription
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The users in license count can be increased by adding seats to a subscription any time during the
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subscription period. The cost of seats added during the subscription
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period is prorated from the date of purchase through the end of the subscription period.
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To add seats to a subscription:
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1. Log in to the [Customers Portal](https://customers.gitlab.com/).
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1. Navigate to the **Manage Purchases** page.
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1. Select **Add more seats** on the relevant subscription card.
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1. Enter the number of additional users.
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1. Select **Proceed to checkout**.
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1. Review the **Subscription Upgrade Detail**. The system lists the total price for all users on the system and a credit for what you've already paid. You are only be charged for the net change.
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1. Select **Confirm Upgrade**.
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The following items are emailed to you:
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- A payment receipt. You can also access this information in the Customers Portal under [**View invoices**](https://customers.gitlab.com/receipts).
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- A new license. [Upload this license](../../user/admin_area/license.md#uploading-your-license) to your instance to use it.
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### Renew a subscription
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Starting 30 days before a subscription expires, GitLab notifies administrators of the date of expiry with a banner in the GitLab user interface.
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We recommend following these steps during renewal:
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1. Prune any inactive or unwanted users by [blocking them](../../user/admin_area/moderate_users.md#blocking-a-user).
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1. Determine if you have a need for user growth in the upcoming subscription.
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1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in) and select the **Renew** button beneath your existing subscription.
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NOTE:
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If you need to change your [GitLab tier](https://about.gitlab.com/pricing/), contact our sales team via [the sales contact form](https://about.gitlab.com/sales/) for assistance as this can't be done in the Customers Portal.
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1. In the first box, enter the total number of user licenses you'll need for the upcoming year. Be sure this number is at least **equal to, or greater than** the number of billable users in the system at the time of performing the renewal.
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1. Enter the number of [users over license](#users-over-license) in the second box for the user overage incurred in your previous subscription term.
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1. Review your renewal details and complete the payment process.
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1. A license for the renewal term is available for download on the [Manage Purchases](https://customers.gitlab.com/subscriptions) page on the relevant subscription card. Select **Copy license to clipboard** or **Download license** to get a copy.
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1. [Upload](../../user/admin_area/license.md#uploading-your-license) your new license to your instance.
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An invoice is generated for the renewal and available for viewing or download on the [View invoices](https://customers.gitlab.com/receipts) page. If you have difficulty during the renewal process, contact our [support team](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293) for assistance.
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### Seat Link
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> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/208832) in GitLab 12.9.
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Seat Link allows GitLab Inc. to provide our GitLab self-managed customers with prorated charges for user growth throughout the year using a quarterly reconciliation process.
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Seat Link daily sends a count of all users in connected GitLab self-managed instances to GitLab. That information is used to automate prorated reconciliations. The data is sent securely through an encrypted HTTPS connection to `customers.gitlab.com` on port `443`.
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Seat Link provides **only** the following information to GitLab:
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- Date
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- Timestamp
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- License key
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- Historical maximum user count
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- Billable users count
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- GitLab version
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- Hostname
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- Instance ID
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- MD5 hash of license
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For offline or closed network customers, the existing [true-up model](#users-over-license) is used. Prorated charges are not possible without user count data.
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<details>
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<summary>Click here to view example content of a Seat Link POST request.</summary>
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<pre><code>
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{
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gitlab_version: '13.12.0',
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timestamp: '2020-01-29T18:25:57+00:00',
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date: '2020-01-29',
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license_key: 'ZXlKa1lYUmhJam9pWm5WNmVsTjVZekZ2YTJoV2NucDBh
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RXRxTTA5amQxcG1VMVZqDQpXR3RwZEc5SGIyMVhibmxuZDJ0NWFrNXJTVzVH
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UzFCT1hHNVRiVFIyT0ZaUFlVSm1OV1ZGV0VObE1uVk4NCk4xY3ZkM1F4Y2to
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MFFuVklXSFJvUWpSM01VdE9SVE5rYkVjclZrdDJORkpOTlhka01qaE5aalpj
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YmxSMg0KWVd3MFNFTldTRmRtV1ZGSGRDOUhPR05oUVZvNUsxVnRXRUZIZFU1
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U1VqUm5aVFZGZUdwTWIxbDFZV1EyDQphV1JTY1V4c1ZYSjNPVGhrYVZ4dVlu
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TkpWMHRJZUU5dmF6ZEJRVVkxTlVWdFUwMTNSMGRHWm5SNlJFcFYNClQyVkJl
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VXc0UzA0NWFFb3ZlSFJrZW0xbVRqUlZabkZ4U1hWcWNXRnZYRzVaTm5GSmVW
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UnJVR1JQYTJKdA0KU0ZZclRHTmFPRTVhZEVKMUt6UjRkSE15WkRCT1UyNWlS
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MGRJZDFCdmRFWk5Za2h4Tm5sT1VsSktlVlYyDQpXRmhjYmxSeU4wRnRNMU5q
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THpCVWFGTmpTMnh3UWpOWVkyc3pkbXBST1dnelZHY3hUV3hxVDIwdlZYRlQN
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Ck9EWTJSVWx4WlVOT01EQXhVRlZ3ZGs1Rk0xeHVSVEJTTDFkMWJUQTVhV1ZK
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WjBORFdWUktaRXNyVnpsTw0KTldkWWQwWTNZa05VWlZBMmRUVk9kVUpxT1hV
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Mk5VdDFTUzk0TUU5V05XbFJhWGh0WEc1cVkyWnhaeTlXDQpTMEpyZWt0cmVY
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bzBOVGhFVG1oU1oxSm5WRFprY0Uwck0wZEdhVUpEV1d4a1RXZFRjVU5tYTB0
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a2RteEQNCmNWTlFSbFpuWlZWY2JpdFVVbXhIV0d4MFRuUnRWbkJKTkhwSFJt
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TnRaMGsyV0U1MFFUUXJWMUJVTWtOSA0KTVhKUWVGTkxPVTkzV1VsMlVUUldk
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R3hNTWswNU1USlNjRnh1U1UxTGJTdHRRM1l5YTFWaWJtSlBTMkUxDQplRkpL
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SzJSckszaG1hVXB1ZVRWT1UwdHZXV0ZOVG1WamMyVjRPV0pSUlZkUU9UUnpU
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VWh2Wlc5cFhHNUgNClNtRkdVMDUyY1RGMWNGTnhVbU5JUkZkeGVWcHVRMnBh
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VTBSUGR6VnRNVGhvWTFBM00zVkZlVzFOU0djMA0KY1ZFM1FWSlplSFZ5UzFS
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aGIxTmNia3BSUFQxY2JpSXNJbxRsZVNJNkltZFhiVzFGVkRZNWNFWndiV2Rt
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DQpNWEIyY21SbFFrdFNZamxaYURCdVVHcHhiRlV3Tm1WQ2JGSlFaSFJ3Y0Rs
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cFMybGhSMnRPTkZOMWNVNU0NClVGeHVTa3N6TUUxcldVOTVWREl6WVVWdk5U
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ZGhWM1ZvVjJkSFRtZFBZVXRJTkVGcE55dE1NRE5dWnpWeQ0KWlV0aWJsVk9T
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RmRzVVROUGRHVXdWR3hEWEc1MWjWaEtRMGQ2YTAxWFpUZHJURTVET0doV00w
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ODRWM0V2DQphV2M1YWs5cWFFWk9aR3BYTm1aVmJXNUNaazlXVUVRMWRrMXpj
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bTFDV0V4dldtRmNibFpTTWpWU05VeFMNClEwTjRNMWxWCUtSVGEzTTJaV2xE
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V0hKTFRGQmpURXRsZFVaQlNtRnJTbkpPZGtKdlUyUmlNVWxNWWpKaQ0KT0dw
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c05YbE1kVnh1YzFWbk5VZDFhbU56ZUM5Tk16TXZUakZOVW05cVpsVTNObEo0
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TjJ4eVlVUkdkWEJtDQpkSHByYWpreVJrcG9UVlo0Y0hKSU9URndiV2RzVFdO
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VlhHNXRhVmszTkV0SVEzcEpNMWRyZEVoRU4ydHINCmRIRnFRVTlCVUVVM1pV
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SlRORE4xUjFaYVJGb3JlWGM5UFZ4dUlpd2lhWFlpt2lKV00yRnNVbk5RTjJk
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Sg0KU1hNMGExaE9SVGR2V2pKQlBUMWNiaUo5DQo=',
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hostname: 'gitlab.example.com',
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instance_id: 'c1ac02cb-cb3f-4120-b7fe-961bbfa3abb7',
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license_md5: '7cd897fffb3517dddf01b79a0889b515'
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}
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</code></pre>
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</details>
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You can view the exact JSON payload in the administration panel. To view the payload:
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1. On the top bar, select **Menu >** **{admin}** **Admin**.
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1. On the left sidebar, select **Settings > Metrics and profiling** and expand **Seat Link**.
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1. Select **Preview payload**.
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#### Disable Seat Link
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> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/212375) in GitLab 12.10.
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Seat Link is enabled by default.
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To disable this feature:
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1. On the top bar, select **Menu >** **{admin}** **Admin**.
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1. On the left sidebar, select **Settings > Metrics and profiling** and expand **Seat Link**.
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1. Clear the **Enable Seat Link** checkbox.
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1. Select **Save changes**.
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To disable Seat Link in an Omnibus GitLab installation, and prevent it from
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being configured in the future through the administration panel, set the following in
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[`gitlab.rb`](https://docs.gitlab.com/omnibus/settings/configuration.html#configuration-options):
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```ruby
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gitlab_rails['seat_link_enabled'] = false
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```
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To disable Seat Link in a GitLab source installation, and prevent it from
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being configured in the future through the administration panel,
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set the following in `gitlab.yml`:
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```yaml
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production: &base
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# ...
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gitlab:
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# ...
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seat_link_enabled: false
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```
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## Upgrade your subscription tier
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To upgrade your [GitLab tier](https://about.gitlab.com/pricing/):
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1. Log in to the [Customers Portal](https://customers.gitlab.com/customers/sign_in).
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1. Select the **Upgrade** button on the relevant subscription card on the
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[Manage purchases](https://customers.gitlab.com/subscriptions) page.
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1. Select the desired upgrade.
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1. Confirm the active form of payment, or add a new form of payment.
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1. Select the **I accept the Privacy Policy and Terms of Service** checkbox.
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1. Select **Purchase**.
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The following is emailed to you:
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- A payment receipt. You can also access this information in the Customers Portal under
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[**View invoices**](https://customers.gitlab.com/receipts).
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- A new license.
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[Upload the new license](../../user/admin_area/license.md#uploading-your-license) to your instance.
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The new tier takes effect when the new license is uploaded.
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## Subscription expiry
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When your license expires, GitLab locks down features, like Git pushes
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and issue creation. Then, your instance becomes read-only and
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an expiration message is displayed to all administrators.
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For GitLab self-managed instances, you have a 14-day grace period
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before this occurs.
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- To resume functionality, upload a new license.
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- To fall back to Free features, delete the expired license.
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## Contact Support
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Learn more about:
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- The tiers of [GitLab Support](https://about.gitlab.com/support/).
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- [Submit a request via the Support Portal](https://support.gitlab.com/hc/en-us/requests/new).
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We also encourage all users to search our project trackers for known issues and
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existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/-/issues/) project.
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These issues are the best avenue for getting updates on specific product plans
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and for communicating directly with the relevant GitLab team members.
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## Troubleshooting
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### Credit card declined
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If your credit card is declined when purchasing a GitLab subscription, possible reasons include:
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- The credit card details provided are incorrect.
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- The credit card account has insufficient funds.
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- You are using a virtual credit card and it has insufficient funds, or has expired.
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- The transaction exceeds the credit limit.
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- The transaction exceeds the credit card's maximum transaction amount.
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Check with your financial institution to confirm if any of these reasons apply. If they don't
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apply, contact [GitLab Support](https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000071293).
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