71 lines
2.2 KiB
Markdown
71 lines
2.2 KiB
Markdown
---
|
|
stage: Manage
|
|
group: Authentication and Authorization
|
|
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
|
|
type: howto
|
|
---
|
|
|
|
# Locked users **(FREE SELF)**
|
|
|
|
Users are locked after ten failed sign-in attempts. These users remain locked:
|
|
|
|
- For 10 minutes, after which time they are automatically unlocked.
|
|
- Until an administrator unlocks them from the [Admin Area](../user/admin_area/index.md) or the command line in under 10 minutes.
|
|
|
|
## Unlock a user from the Admin Area
|
|
|
|
1. On the top bar, select **Main menu > Admin**.
|
|
1. On the left sidebar, select **Overview > Users**.
|
|
1. Use the search bar to find the locked user.
|
|
1. From the **User administration** dropdown list select **Unlock**.
|
|
|
|
|
|
|
|
## Unlock a user from the command line
|
|
|
|
To unlock a locked user:
|
|
|
|
1. SSH into your GitLab server.
|
|
1. Start a Ruby on Rails console:
|
|
|
|
```shell
|
|
## For Omnibus GitLab
|
|
sudo gitlab-rails console -e production
|
|
|
|
## For installations from source
|
|
sudo -u git -H bundle exec rails console -e production
|
|
```
|
|
|
|
1. Find the user to unlock. You can search by email or ID.
|
|
|
|
```ruby
|
|
user = User.find_by(email: 'admin@local.host')
|
|
```
|
|
|
|
or
|
|
|
|
```ruby
|
|
user = User.where(id: 1).first
|
|
```
|
|
|
|
1. Unlock the user:
|
|
|
|
```ruby
|
|
user.unlock_access!
|
|
```
|
|
|
|
1. Exit the console with <kbd>Control</kbd>+<kbd>d</kbd>
|
|
|
|
The user should now be able to sign in.
|
|
|
|
<!-- ## Troubleshooting
|
|
|
|
Include any troubleshooting steps that you can foresee. If you know beforehand what issues
|
|
one might have when setting this up, or when something is changed, or on upgrading, it's
|
|
important to describe those, too. Think of things that may go wrong and include them here.
|
|
This is important to minimize requests for support, and to avoid doc comments with
|
|
questions that you know someone might ask.
|
|
|
|
Each scenario can be a third-level heading, for example `### Getting error message X`.
|
|
If you have none to add when creating a doc, leave this section in place
|
|
but commented out to help encourage others to add to it in the future. -->
|