408 lines
16 KiB
Markdown
408 lines
16 KiB
Markdown
---
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type: reference, dev
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stage: none
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group: Development
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info: "See the Technical Writers assigned to Development Guidelines: https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments-to-development-guidelines"
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---
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# Use ChatOps to enable and disable feature flags
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NOTE:
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This document explains how to contribute to the development of the GitLab product.
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If you want to use feature flags to show and hide functionality in your own applications,
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view [this feature flags information](../../operations/feature_flags.md) instead.
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To turn on/off features behind feature flags in any of the
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GitLab-provided environments, like staging and production, you need to
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have access to the [ChatOps](../chatops_on_gitlabcom.md) bot. The ChatOps bot
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is currently running on the ops instance, which is different from
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[GitLab.com](https://gitlab.com) or `dev.gitlab.org`.
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Follow the ChatOps document to [request access](../chatops_on_gitlabcom.md#requesting-access).
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After you are added to the project test if your access propagated,
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run:
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```shell
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/chatops run feature --help
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```
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## Rolling out changes
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When the changes are deployed to the environments it is time to start
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rolling out the feature to our users. The exact procedure of rolling out a
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change is unspecified, as this can vary from change to change. However, in
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general we recommend rolling out changes incrementally, instead of enabling them
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for everybody right away. We also recommend you to _not_ enable a feature
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_before_ the code is being deployed.
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This allows you to separate rolling out a feature from a deploy, making it
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easier to measure the impact of both separately.
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The GitLab feature library (using
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[Flipper](https://github.com/jnunemaker/flipper), and covered in the
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[Feature Flags process](https://about.gitlab.com/handbook/product-development-flow/feature-flag-lifecycle/) guide) supports rolling out changes to a percentage of
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time to users. This in turn can be controlled using [GitLab ChatOps](../../ci/chatops/index.md).
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For an up to date list of feature flag commands please see
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[the source code](https://gitlab.com/gitlab-com/chatops/blob/master/lib/chatops/commands/feature.rb).
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Note that all the examples in that file must be preceded by
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`/chatops run`.
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If you get an error "Whoops! This action is not allowed. This incident
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will be reported." that means your Slack account is not allowed to
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change feature flags or you do not have access.
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### Enabling a feature for pre-production testing
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As a first step in a feature rollout, you should enable the feature on
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`staging.gitlab.com`
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and `dev.gitlab.org`.
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These two environments have different scopes.
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`dev.gitlab.org` is a production CE environment that has internal GitLab Inc.
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traffic and is used for some development and other related work.
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`staging.gitlab.com` has a smaller subset of GitLab.com database and repositories
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and does not have regular traffic. Staging is an EE instance and can give you
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a (very) rough estimate of how your feature will look and behave on GitLab.com.
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Both of these instances are connected to Sentry so make sure you check the projects
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there for any exceptions while testing your feature after enabling the feature flag.
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For these pre-production environments, it's strongly encouraged to run the command in
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`#staging`, `#production`, or `#chatops-ops-test`, for improved visibility.
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To enable a feature for 25% of the time, run the following in Slack:
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```shell
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/chatops run feature set new_navigation_bar 25 --random --dev
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/chatops run feature set new_navigation_bar 25 --random --staging
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```
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### Enabling a feature for GitLab.com
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When a feature has successfully been
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[enabled on a pre-production](#enabling-a-feature-for-pre-production-testing)
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environment and verified as safe and working, you can roll out the
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change to GitLab.com (production).
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#### Communicate the change
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Some feature flag changes on GitLab.com should be communicated with
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parts of the company. The developer responsible needs to determine
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whether this is necessary and the appropriate level of communication.
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This depends on the feature and what sort of impact it might have.
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Guidelines:
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- Consider notifying `#support_gitlab-com` beforehand. So in case if the feature has any side effects on user experience, they can mitigate and disable the feature flag to reduce some impact.
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- If the feature meets the requirements for creating a [Change Management](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#feature-flags-and-the-change-management-process) issue, create a Change Management issue per [criticality guidelines](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#change-request-workflows).
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- For simple, low-risk, easily reverted features, proceed and [enable the feature in `#production`](#process).
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- For support requests to toggle feature flags for specific groups or projects, please follow the process outlined in the [support workflows](https://about.gitlab.com/handbook/support/workflows/saas_feature_flags.html).
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#### Process
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When enabling a feature flag rollout, the system will automatically block the
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ChatOps command from succeeding if there are active `"severity::1"` or `~"severity::2"`
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incidents or in-progress change issues, for example:
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```shell
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/chatops run feature set gitaly_lfs_pointers_pipeline true
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- Production checks fail!
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- active incidents
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2021-06-29 Canary deployment failing QA tests
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```
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Before enabling a feature flag, verify that you are not violating any [Production Change Lock periods](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#production-change-lock-pcl) and are in compliance with the [Feature Flags and the Change Management Process](https://about.gitlab.com/handbook/engineering/infrastructure/change-management/#feature-flags-and-the-change-management-process).
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The following `/chatops` commands should be performed in the Slack
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`#production` channel.
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When you begin to enable the feature, please link to the relevant
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Feature Flag Rollout Issue within a Slack thread of the first `/chatops`
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command you make so people can understand the change if they need to.
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To enable a feature for 25% of the time, run the following in Slack:
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```shell
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/chatops run feature set new_navigation_bar 25 --random
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```
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This sets a feature flag to `true` based on the following formula:
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```ruby
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feature_flag_state = rand < (25 / 100.0)
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```
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This will enable the feature for GitLab.com, with `new_navigation_bar` being the
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name of the feature.
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This command does *not* enable the feature for 25% of the total users.
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Instead, when the feature is checked with `enabled?`, it will return `true` 25% of the time.
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To enable a feature for 25% of actors such as users, projects, or groups,
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run the following in Slack:
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```shell
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/chatops run feature set some_feature 25 --actors
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```
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This sets a feature flag to `true` based on the following formula:
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```ruby
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feature_flag_state = Zlib.crc32("some_feature<Actor>:#{actor.id}") % (100 * 1_000) < 25 * 1_000
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# where <Actor>: is a `User`, `Group`, `Project` and actor is an instance
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```
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During development, based on the nature of the feature, an actor choice
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should be made.
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For user focused features:
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```ruby
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Feature.enabled?(:feature_cool_avatars, current_user)
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```
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For group or namespace level features:
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```ruby
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Feature.enabled?(:feature_cooler_groups, group)
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```
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For project level features:
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```ruby
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Feature.enabled?(:feature_ice_cold_projects, project)
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```
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If you are not certain what percentages to use, use the following steps:
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1. 25%
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1. 50%
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1. 75%
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1. 100%
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Between every step you'll want to wait a little while and monitor the
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appropriate graphs on <https://dashboards.gitlab.net>. The exact time to wait
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may differ. For some features a few minutes is enough, while for others you may
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want to wait several hours or even days. This is entirely up to you, just make
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sure it is clearly communicated to your team, and the Production team if you
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anticipate any potential problems.
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Feature gates can also be actor based, for example a feature could first be
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enabled for only the `gitlab` project. The project is passed by supplying a
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`--project` flag:
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```shell
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/chatops run feature set --project=gitlab-org/gitlab some_feature true
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```
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For groups the `--group` flag is available:
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```shell
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/chatops run feature set --group=gitlab-org some_feature true
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```
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Note that `--group` does not work with user namespaces. To enable a feature flag for a
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generic namespace (including groups) use `--namespace`:
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```shell
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/chatops run feature set --namespace=gitlab-org some_feature true
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/chatops run feature set --namespace=myusername some_feature true
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```
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Note that actor-based gates are applied before percentages. For example, considering the
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`group/project` as `gitlab-org/gitlab` and a given example feature as `some_feature`, if
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you run these 2 commands:
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```shell
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/chatops run feature set --project=gitlab-org/gitlab some_feature true
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/chatops run feature set some_feature 25 --actors
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```
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Then `some_feature` will be enabled for both 25% of actors and always when interacting with
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`gitlab-org/gitlab`. This is a good idea if the feature flag development makes use of group
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actors.
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```ruby
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Feature.enabled?(:some_feature, group)
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```
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Multiple actors can be passed together in a comma-separated form:
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```shell
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/chatops run feature set --project=gitlab-org/gitlab,example-org/example-project some_feature true
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/chatops run feature set --group=gitlab-org,example-org some_feature true
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/chatops run feature set --namespace=gitlab-org,example-org some_feature true
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```
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Lastly, to verify that the feature is deemed stable in as many cases as possible,
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you should fully roll out the feature by enabling the flag **globally** by running:
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```shell
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/chatops run feature set some_feature true
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```
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This changes the feature flag state to be **enabled** always, which overrides the
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existing gates (for example, `--group=gitlab-org`) in the above processes.
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Note, that if an actor based feature gate is present, switching the
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`default_enabled` attribute of the YAML definition from `false` to `true`
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will not have any effect. The feature gate must be deleted first.
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For example, a feature flag is set via ChatOps:
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```shell
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/chatops run feature set --project=gitlab-org/gitlab some_feature true
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```
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When the `default_enabled` attribute in the YAML definition is switched to
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`true`, the feature gate must be deleted to have the desired effect:
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```shell
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/chatops run feature delete some_feature
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```
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##### Percentage of actors vs percentage of time rollouts
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If you want to make sure a feature is always on or off for users, use a **Percentage of actors**
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rollout. Avoid using percentage of _time_ rollouts in this case.
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A percentage of _time_ rollout can introduce inconsistent behavior when `Feature.enabled?`
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is used multiple times in the code because the feature flag value is randomized each time
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`Feature.enabled?` is called on your code path.
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##### Disabling feature flags
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To disable a feature flag that has been globally enabled you can run:
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```shell
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/chatops run feature set some_feature false
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```
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To disable a feature flag that has been enabled for a specific project you can run:
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```shell
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/chatops run feature set --project=gitlab-org/gitlab some_feature false
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```
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You cannot selectively disable feature flags for a specific project/group/user without applying a [specific method of implementing](controls.md#selectively-disable-by-actor) the feature flags.
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If a feature flag is disabled via ChatOps, that will take precedence over the `default_enabled` value in the YAML. In other words, you could have a feature enabled for on-premise installations but not for GitLab.com.
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#### Selectively disable by actor
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By default you cannot selectively disable a feature flag by actor.
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```shell
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# This will not work how you would expect.
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/chatops run feature set some_feature true
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/chatops run feature set --project=gitlab-org/gitlab some_feature false
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```
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However, if you add two feature flags, you can write your conditional statement in such a way that the equivalent selective disable is possible.
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```ruby
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Feature.enabled?(:a_feature, project) && Feature.disabled?(:a_feature_override, project)
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```
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```shell
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# This will enable a feature flag globally, except for gitlab-org/gitlab
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/chatops run feature set a_feature true
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/chatops run feature set --project=gitlab-org/gitlab a_feature_override true
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```
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#### Percentage-based actor selection
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When using the percentage rollout of actors on multiple feature flags, the actors for each feature flag are selected separately.
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For example, the following feature flags are enabled for a certain percentage of actors:
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```plaintext
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/chatops run feature set feature-set-1 25 --actors
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/chatops run feature set feature-set-2 25 --actors
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```
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If a project A has `:feature-set-1` enabled, there is no guarantee that project A also has `:feature-set-2` enabled.
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For more detail, see [This is how percentages work in Flipper](https://www.hackwithpassion.com/this-is-how-percentages-work-in-flipper/).
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### Feature flag change logging
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#### ChatOps level
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Any feature flag change that affects GitLab.com (production) via [ChatOps](https://gitlab.com/gitlab-com/chatops)
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is automatically logged in an issue.
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The issue is created in the
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[gl-infra/feature-flag-log](https://gitlab.com/gitlab-com/gl-infra/feature-flag-log/-/issues?scope=all&state=closed)
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project, and it will at minimum log the Slack handle of person enabling
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a feature flag, the time, and the name of the flag being changed.
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The issue is then also posted to the GitLab internal
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[Grafana dashboard](https://dashboards.gitlab.net/) as an annotation
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marker to make the change even more visible.
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Changes to the issue format can be submitted in the
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[ChatOps project](https://gitlab.com/gitlab-com/chatops).
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#### Instance level
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Any feature flag change that affects any GitLab instance is automatically logged in
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[features_json.log](../../administration/logs/index.md#features_jsonlog).
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You can search the change history in [Kibana](https://about.gitlab.com/handbook/support/workflows/kibana.html).
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You can also access the feature flag change history for GitLab.com [in Kibana](https://log.gprd.gitlab.net/goto/d060337c017723084c6d97e09e591fc6).
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## Cleaning up
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A feature flag should be removed as soon as it is no longer needed. Each additional
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feature flag in the codebase increases the complexity of the application
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and reduces confidence in our testing suite covering all possible combinations.
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Additionally, a feature flag overwritten in some of the environments can result
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in undefined and untested system behavior.
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`development` type feature flags should have a short life-cycle because their purpose
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is for rolling out a persistent change. `development` feature flags that are older
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than 2 milestones are reported to engineering managers. The
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[report tool](https://gitlab.com/gitlab-org/gitlab-feature-flag-alert) runs on a
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monthly basis. For example, see [the report for December 2021](https://gitlab.com/gitlab-org/quality/triage-reports/-/issues/5480).
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If a `development` feature flag is still present in the codebase after 6 months we should
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take one of the following actions:
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- Enable the feature flag by default and remove it.
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- Convert it to an instance, group, or project setting.
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- Revert the changes if it's still disabled and not needed anymore.
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To remove a feature flag, open **one merge request** to make the changes. In the MR:
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1. Add the ~"feature flag" label so release managers are aware of the removal.
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1. If the merge request has to be picked into a stable branch, add the
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appropriate `~"Pick into X.Y"` label, for example `~"Pick into 13.0"`.
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See [the feature flag process](https://about.gitlab.com/handbook/product-development-flow/feature-flag-lifecycle/#including-a-feature-behind-feature-flag-in-the-final-release)
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for further details.
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1. Remove all references to the feature flag from the codebase, including tests.
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1. Remove the YAML definition for the feature from the repository.
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Once the above MR has been merged, you should:
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1. [Clean up the feature flag from all environments](#cleanup-chatops) with `/chatops run feature delete some_feature`.
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1. Close the rollout issue for the feature flag after the feature flag is removed from the codebase.
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### Cleanup ChatOps
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When a feature gate has been removed from the codebase, the feature
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record still exists in the database that the flag was deployed too.
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The record can be deleted once the MR is deployed to each environment:
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```shell
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/chatops run feature delete some_feature --dev
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/chatops run feature delete some_feature --staging
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```
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Then, you can delete it from production after the MR is deployed to prod:
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```shell
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/chatops run feature delete some_feature
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```
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