57 lines
1.6 KiB
Markdown
57 lines
1.6 KiB
Markdown
---
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stage: Manage
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group: Access
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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type: howto
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---
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# How to unlock a locked user from the command line **(FREE SELF)**
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After ten failed login attempts a user gets in a locked state.
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To unlock a locked user:
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1. SSH into your GitLab server.
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1. Start a Ruby on Rails console:
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```shell
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## For Omnibus GitLab
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sudo gitlab-rails console -e production
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## For installations from source
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sudo -u git -H bundle exec rails console -e production
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```
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1. Find the user to unlock. You can search by email or ID.
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```ruby
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user = User.find_by(email: 'admin@local.host')
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```
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or
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```ruby
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user = User.where(id: 1).first
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```
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1. Unlock the user:
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```ruby
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user.unlock_access!
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```
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1. Exit the console with <kbd>Control</kbd>+<kbd>d</kbd>
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The user should now be able to log in.
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<!-- ## Troubleshooting
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Include any troubleshooting steps that you can foresee. If you know beforehand what issues
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important to describe those, too. Think of things that may go wrong and include them here.
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This is important to minimize requests for support, and to avoid doc comments with
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questions that you know someone might ask.
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Each scenario can be a third-level heading, e.g. `### Getting error message X`.
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but commented out to help encourage others to add to it in the future. -->
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