80 lines
3.6 KiB
Markdown
80 lines
3.6 KiB
Markdown
---
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stage: Fulfillment
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group: Provision
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
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---
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# Activate GitLab Enterprise Edition (EE) **(PREMIUM SELF)**
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When you install a new GitLab instance without a license, only Free features
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are enabled. To enable more features in GitLab Enterprise Edition (EE), activate
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your instance with an activation code.
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## Activate GitLab EE
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In GitLab Enterprise Edition 14.1 and later, you need an activation code to activate
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your instance.
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Prerequisite:
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- You must [purchase a subscription](https://about.gitlab.com/pricing/).
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- You must be running GitLab Enterprise Edition (EE).
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- You must have GitLab 14.1 or later.
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- Your instance must be connected to the internet.
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To activate your instance with an activation code:
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1. Copy the activation code, a 24-character alphanumeric string, from either:
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- Your subscription confirmation email.
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- The [Customers Portal](https://customers.gitlab.com/customers/sign_in), on the **Manage Purchases** page.
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1. Sign in to your GitLab self-managed instance.
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1. On the top bar, select **Main menu > Admin**.
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1. On the left sidebar, select **Subscription**.
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1. Paste the activation code in **Activation code**.
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1. Read and accept the terms of service.
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1. Select **Activate**.
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The subscription is activated.
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If you have an offline environment,
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[activate GitLab EE with a license file or key](license_file.md) instead.
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If you have questions or need assistance activating your instance,
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[contact GitLab Support](https://about.gitlab.com/support/#contact-support).
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When [the license expires](license_file.md#what-happens-when-your-license-expires),
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some functionality is locked.
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## Verify your GitLab edition
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To verify the edition, sign in to GitLab and select
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**Help** (**{question-o}**) > **Help**. The GitLab edition and version are listed
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at the top of the page.
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If you are running GitLab Community Edition, you can upgrade your installation to GitLab
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EE. For more details, see [Upgrading between editions](../../update/index.md#upgrading-between-editions).
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If you have questions or need assistance upgrading from GitLab Community Edition (CE) to EE,
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[contact GitLab Support](https://about.gitlab.com/support/#contact-support).
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## Troubleshooting
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### Cannot activate instance due to connectivity error
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This error occurs when you use an activation code to activate your instance, but your instance is unable to connect to the GitLab servers.
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You may have connectivity issues due to the following reasons:
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- **You have an offline environment**:
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- Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact your Sales Representative to request a license key. You can also contact [GitLab support](https://about.gitlab.com/support/#contact-support) if you need help finding your Sales Representative.
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- **Customers Portal is not operational**:
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- To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/).
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- **Firewall settings**:
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- Check if your GitLab instance has an encrypted connection to `customers.gitlab.com` (with IP addresses 172.64.146.11 and 104.18.41.245) on port 443:
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```shell
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curl --verbose "https://customers.gitlab.com/"
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```
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- If the curl command returns a failure, either:
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- [Configure a proxy](https://docs.gitlab.com/omnibus/settings/environment-variables.html) in `gitlab.rb` to point to your server.
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- Contact your network administrator to make changes to the proxy.
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