How to unlock a locked user

Log into your server with root privileges. Then start a Ruby on Rails console.

Start the console with this command:

gitlab-rails console production

Wait until the console has loaded.

There are multiple ways to find your user. You can search for email or username.

user = User.where(id: 1).first

user = User.find_by(email: 'admin@local.host')

Unlock the user:

user.unlock_access!

Exit the console, the user should now be able to log in again.