54 lines
1.4 KiB
Markdown
54 lines
1.4 KiB
Markdown
---
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type: howto
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---
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# How to unlock a locked user from the command line
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After ten failed login attempts a user gets in a locked state.
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To unlock a locked user:
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1. SSH into your GitLab server.
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1. Start a Ruby on Rails console:
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```shell
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## For Omnibus GitLab
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sudo gitlab-rails console -e production
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## For installations from source
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sudo -u git -H bundle exec rails console -e production
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```
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1. Find the user to unlock. You can search by email or ID.
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```ruby
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user = User.find_by(email: 'admin@local.host')
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```
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or
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```ruby
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user = User.where(id: 1).first
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```
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1. Unlock the user:
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```ruby
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user.unlock_access!
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```
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1. Exit the console with <kbd>Ctrl</kbd>+<kbd>d</kbd>
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The user should now be able to log in.
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