56 lines
1.9 KiB
Markdown
56 lines
1.9 KiB
Markdown
<!--
|
|
Triage of infradev Issues is desired to occur asynchronously.
|
|
For maximum efficiency, please ensure the following, so that your infradev issues can gain maximum traction.
|
|
|
|
https://about.gitlab.com/handbook/engineering/workflow/#a-guide-to-creating-effective-infradev-issues
|
|
-->
|
|
|
|
## Summary
|
|
<!--
|
|
Clearly state the scope of the problem, and how it affects GitLab.com
|
|
-->
|
|
|
|
|
|
## Impact
|
|
<!--
|
|
- Quantify the effect of the problem to help ensure that correct prioritization occurs.
|
|
- Include costs to availability. The Incident Budget Explorer dashboard can help here.
|
|
- Include the number of times alerts have fired owing to the problem, how much time was spent dealing with the problem, and how many people were involved.
|
|
- Link to affected incidents, and cross-reference them as related issues.
|
|
- Include screenshots of visualization from Grafana or Kibana.
|
|
- Always include a permalink to the source of the screenshot so that others can investigate further.
|
|
-->
|
|
|
|
|
|
## Recommendation
|
|
<!--
|
|
Provide a clear, unambiguous, self-contained solution to the problem.
|
|
-->
|
|
|
|
|
|
## Verification
|
|
<!--
|
|
Provide a method for validating that the original issue still exists.
|
|
|
|
Having a way of checking validity can save on a great deal of back-and-forth discussion between Infradev Triage participants including Engineering Managers, Directors and Product Managers and make space for other non-resolved issues to get scheduled sooner.
|
|
|
|
Ideally, provide a link to a Thanos query or an ELK query and clear instructions on how to interpret the results to determine whether the problem is still occurring.
|
|
-->
|
|
|
|
|
|
<!--
|
|
Workflow and other relevant labels
|
|
|
|
/label ~"severity::"
|
|
/label ~"priority::"
|
|
/label ~"group::"
|
|
/label ~"devops::"
|
|
|
|
See also:
|
|
- https://about.gitlab.com/handbook/engineering/quality/issue-triage/#availability
|
|
- https://about.gitlab.com/handbook/product/categories/
|
|
- https://gitlab.com/gitlab-com/www-gitlab-com/blob/master/data/stages.yml
|
|
-->
|
|
|
|
/label ~"infradev"
|
|
/label ~"bug"
|