85 lines
2.5 KiB
Markdown
85 lines
2.5 KiB
Markdown
---
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stage: none
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group: unassigned
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
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type: howto
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---
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# How to reset user password
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To reset the password of a user, first log into your server with root privileges.
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Start a Ruby on Rails console with this command:
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```shell
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gitlab-rails console -e production
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```
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Wait until the console has loaded.
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## Find the user
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There are multiple ways to find your user. You can search by email or user ID number.
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```shell
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user = User.where(id: 7).first
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```
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or
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```shell
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user = User.find_by(email: 'user@example.com')
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```
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## Reset the password
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Now you can change your password:
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```shell
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user.password = 'secret_pass'
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user.password_confirmation = 'secret_pass'
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```
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It's important that you change both password and password_confirmation to make it work.
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When using this method instead of the [Users API](../api/users.md#user-modification), GitLab sends an email to the user stating that the user changed their password.
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If the password was changed by an administrator, execute the following command to notify the user by email:
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```shell
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user.send_only_admin_changed_your_password_notification!
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```
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Don't forget to save the changes.
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```shell
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user.save!
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```
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Exit the console, and then try to sign in with your new password.
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NOTE: **Note:**
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You can also reset passwords by using the [Users API](../api/users.md#user-modification).
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### Reset your root password
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The previously described steps can also be used to reset the root password. First,
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identify the root user, with an `id` of `1`. To do so, run the following command:
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```shell
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user = User.where(id: 1).first
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```
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After finding the user, follow the steps mentioned in the [Reset the password](#reset-the-password) section to reset the password of the root user.
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<!-- ## Troubleshooting
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Include any troubleshooting steps that you can foresee. If you know beforehand what issues
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one might have when setting this up, or when something is changed, or on upgrading, it's
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important to describe those, too. Think of things that may go wrong and include them here.
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This is important to minimize requests for support, and to avoid doc comments with
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questions that you know someone might ask.
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Each scenario can be a third-level heading, e.g. `### Getting error message X`.
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If you have none to add when creating a doc, leave this section in place
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but commented out to help encourage others to add to it in the future. -->
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