236 lines
10 KiB
Markdown
236 lines
10 KiB
Markdown
---
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stage: Monitor
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group: Respond
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
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---
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# Alerts **(FREE)**
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Alerts are a critical entity in your incident management workflow. They represent a notable event that might indicate a service outage or disruption. GitLab provides a list view for triage and detail view for deeper investigation of what happened.
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## Alert List
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Users with at least the Developer role can
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access the Alert list at **Monitor > Alerts** in your project's
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sidebar. The Alert list displays alerts sorted by start time, but
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you can change the sort order by clicking the headers in the Alert list.
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The alert list displays the following information:
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- **Search**: The alert list supports a simple free text search on the title,
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description, monitoring tool, and service fields.
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([Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/213884) in GitLab 13.1.)
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- **Severity**: The current importance of a alert and how much attention it
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should receive. For a listing of all statuses, read [Alert Management severity](#alert-severity).
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- **Start time**: How long ago the alert fired. This field uses the standard
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GitLab pattern of `X time ago`, but is supported by a granular date/time
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tooltip depending on the user's locale.
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- **Alert description**: The description of the alert, which attempts to
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capture the most meaningful data.
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- **Event count**: The number of times that an alert has fired.
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- **Issue**: A link to the incident issue that has been created for the alert.
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- **Status**: The current status of the alert:
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- **Triggered**: Investigation has not started.
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- **Acknowledged**: Someone is actively investigating the problem.
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- **Resolved**: No further work is required.
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- **Ignored**: No action will be taken on the alert.
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NOTE:
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Check out a live example available from the
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[`tanuki-inc` project page](https://gitlab-examples-ops-incident-setup-everyone-tanuki-inc.34.69.64.147.nip.io/)
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in GitLab to examine alerts in action.
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## Alert severity
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Each level of alert contains a uniquely shaped and color-coded icon to help
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you identify the severity of a particular alert. These severity icons help you
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immediately identify which alerts you should prioritize investigating:
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Alerts contain one of the following icons:
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<!-- vale gitlab.SubstitutionWarning = NO -->
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| Severity | Icon | Color (hexadecimal) |
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|----------|-------------------------|---------------------|
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| Critical | **{severity-critical}** | `#8b2615` |
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| High | **{severity-high}** | `#c0341d` |
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| Medium | **{severity-medium}** | `#fca429` |
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| Low | **{severity-low}** | `#fdbc60` |
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| Info | **{severity-info}** | `#418cd8` |
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| Unknown | **{severity-unknown}** | `#bababa` |
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<!-- vale gitlab.SubstitutionWarning = YES -->
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## Alert details page
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Navigate to the Alert details view by visiting the [Alert list](alerts.md)
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and selecting an alert from the list. You need at least the Developer role
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to access alerts.
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NOTE:
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To review live examples of GitLab alerts, visit the
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[alert list](https://gitlab.com/gitlab-examples/ops/incident-setup/everyone/tanuki-inc/-/alert_management)
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for this demo project. Select any alert in the list to examine its alert details
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page.
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Alerts provide **Overview** and **Alert details** tabs to give you the right
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amount of information you need.
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### Alert details tab
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The **Alert details** tab has two sections. The top section provides a short list of critical details such as the severity, start time, number of events, and originating monitoring tool. The second section displays the full alert payload.
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### Metrics tab
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> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.2.
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> - [Changed](https://gitlab.com/gitlab-org/gitlab/-/issues/340852) in GitLab 14.10. In GitLab 14.9 and earlier, this tab shows a metrics chart for alerts coming from Prometheus.
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In many cases, alerts are associated to metrics. You can upload screenshots of metric
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charts in the **Metrics** tab.
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To do so, either:
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- Select **upload** and then select an image from your file browser.
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- Drag a file from your file browser and drop it in the drop zone.
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When you upload an image, you can add text to the image and link it to the original graph.
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If you add a link, it is shown above the uploaded image.
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#### View an alert's logs
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> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/201846) in GitLab Ultimate 12.8.
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> - [Improved](https://gitlab.com/gitlab-org/gitlab/-/issues/217768) in GitLab 13.3.
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> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/25455) from GitLab Ultimate to GitLab Free in 12.9.
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Viewing logs from a metrics panel can be useful if you're triaging an
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application incident and need to [explore logs](../metrics/dashboards/index.md#chart-context-menu)
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from across your application. These logs help you understand what's affecting
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your application's performance and how to resolve any problems.
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Prerequisite:
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- You must have at least the Developer role.
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To view the logs for an alert:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > Alerts**.
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1. Select the alert you want to view.
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1. Below the title of the alert, select the **Metrics** tab.
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1. Select the [menu](../metrics/dashboards/index.md#chart-context-menu) of
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the metric chart to view options.
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1. Select **View logs**.
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### Activity feed tab
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> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1.
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The **Activity feed** tab is a log of activity on the alert. When you take action on an alert, this is logged as a system note. This gives you a linear
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timeline of the alert's investigation and assignment history.
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The following actions result in a system note:
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- [Updating the status of an alert](#update-an-alerts-status)
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- [Creating an incident based on an alert](#create-an-incident-from-an-alert)
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- [Assignment of an alert to a user](#assign-an-alert)
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- [Escalation of an alert to on-call responders](paging.md#escalating-an-alert)
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## Alert actions
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There are different actions available in GitLab to help triage and respond to alerts.
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### Update an alert's status
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**Triggered** is the default status for new alerts. For users with the Developer role or higher, the
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alert status can be updated from these locations:
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- [Alert list](#alert-list): select the status dropdown corresponding to an alert, then select an
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alternate status.
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- [Alert details page](#alert-details-page): select **Edit** in the right-hand side bar, then select
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an alternate status.
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To stop email notifications for alert reoccurrences in projects with [email notifications enabled](paging.md#email-notifications-for-alerts),
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[change the alert's status](alerts.md#update-an-alerts-status) away from **Triggered**.
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In projects with GitLab Premium, on-call responders can respond to [alert pages](paging.md#escalating-an-alert)
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by changing the status. Setting the status to:
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- **Resolved** silences all on-call pages for the alert.
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- **Acknowledged** limits on-call pages based on the project's [escalation policy](escalation_policies.md).
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- **Triggered** from **Resolved** restarts the alert escalating from the beginning.
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For [alerts with an associated incident](alerts.md#create-an-incident-from-an-alert),
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updating the alert status also updates the incident status.
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### Create an incident from an alert
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> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/217745) in GitLab 13.1.
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The Alert detail view enables you to create an issue with a
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description populated from an alert. To create the issue,
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select the **Create Issue** button. You can then view the issue from the
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alert by selecting the **View Issue** button.
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You can also [create incidents for alerts automatically](incidents.md#create-incidents-automatically).
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Closing a GitLab issue associated with an alert [changes the alert's status](#update-an-alerts-status) to
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**Resolved**. See [Alert List](#alert-list) for more details
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about alert statuses.
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### Assign an alert
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> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1.
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In large teams, where there is shared ownership of an alert, it can be
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difficult to track who is investigating and working on it. Assigning alerts eases collaboration and delegation by indicating which user is owning the alert. GitLab supports only a single assignee per alert.
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To assign an alert:
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1. Display the list of current alerts:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > Alerts**.
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1. Select your desired alert to display its details.
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1. If the right sidebar is not expanded, select
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**Expand sidebar** (**{angle-double-right}**) to expand it.
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1. On the right sidebar, locate the **Assignee**, and then select **Edit**.
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From the list, select each user you want to assign to the alert.
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GitLab creates a [to-do item](../../user/todos.md) for each user.
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After completing their portion of investigating or fixing the alert, users can
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unassign themselves from the alert. To remove an assignee, select **Edit** next to the **Assignee** dropdown menu
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and clear the user from the list of assignees, or select **Unassigned**.
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### Create a to-do item from an alert
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> [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/3066) in GitLab 13.1.
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You can manually create [To-Do list items](../../user/todos.md) for yourself
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from the Alert details screen, and view them later on your **To-Do List**. To
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add a to-do item:
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1. Display the list of current alerts:
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1. On the top bar, select **Menu > Projects** and find your project.
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1. On the left sidebar, select **Monitor > Alerts**.
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1. Select your desired alert to display its **Alert Management Details View**.
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1. On the right sidebar, select **Add a to do**:
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To view your To-Do List, on the top bar, select **To-Do List** (**{todo-done}**).
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