159 lines
4.2 KiB
Markdown
159 lines
4.2 KiB
Markdown
---
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stage: Manage
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group: Authentication and Authorization
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
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type: howto
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---
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# Reset a user's password **(FREE SELF)**
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You can reset user passwords by using the UI, a Rake task, a Rails console, or the
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[Users API](../api/users.md#user-modification).
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## Prerequisites
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To reset a user password, you must be an administrator of a self-managed GitLab instance.
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The user's new password must meet all [password requirements](../user/profile/user_passwords.md#password-requirements).
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## Use the UI
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To reset a user's password in the UI:
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1. On the top bar, select **Main menu > Admin**.
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1. On the left sidebar, select **Overview > Users**.
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1. For the user whose password you want to update, select **Edit** (**{pencil-square}**).
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1. In the **Password** area, type a password and password confirmation.
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1. Select **Save changes**.
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A confirmation is displayed.
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## Use a Rake task
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> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/merge_requests/52347) in GitLab 13.9.
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Use the following Rake task to reset a user's password:
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- **For Omnibus installations**
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```shell
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sudo gitlab-rake "gitlab:password:reset"
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```
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- **For installations from source**
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```shell
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bundle exec rake "gitlab:password:reset"
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```
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GitLab requests a username, a password, and confirmation of the password. When complete, the user's password is updated.
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The Rake task can take a username as an argument. For example, to reset the password for the user with username
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`sidneyjones`:
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- **For Omnibus installations**
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```shell
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sudo gitlab-rake "gitlab:password:reset[sidneyjones]"
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```
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- **For installations from source**
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```shell
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bundle exec rake "gitlab:password:reset[sidneyjones]"
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```
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## Use a Rails console
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If you know the username, user ID, or email address, you can use the Rails console to reset their password:
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1. Open a [Rails console](../administration/operations/rails_console.md).
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1. Find the user:
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- By username:
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```ruby
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user = User.find_by_username 'exampleuser'
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```
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- By user ID:
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```ruby
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user = User.find(123)
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```
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- By email address:
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```ruby
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user = User.find_by(email: 'user@example.com')
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```
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1. Reset the password by setting a value for `user.password` and `user.password_confirmation`. For example, to set a new random
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password:
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```ruby
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new_password = ::User.random_password
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user.password = new_password
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user.password_confirmation = new_password
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```
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To set a specific value for the new password:
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```ruby
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new_password = 'examplepassword'
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user.password = new_password
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user.password_confirmation = new_password
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```
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1. Optional. Notify the user that an administrator changed their password:
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```ruby
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user.send_only_admin_changed_your_password_notification!
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```
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1. Save the changes:
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```ruby
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user.save!
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```
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1. Exit the console:
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```ruby
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exit
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```
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## Reset the root password
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To reset the root password, follow the steps listed previously.
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- If the root account name hasn't changed, use the username `root`.
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- If the root account name has changed and you don't know the new username,
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you might be able to use a Rails console with user ID `1`. In almost all
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cases, the first user is the default administrator account.
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## Troubleshooting
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Use the following information to troubleshoot issues when resetting a
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user's password.
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### Email confirmation issues
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If the new password doesn't work, it might be [an email confirmation issue](../user/upgrade_email_bypass.md). You can
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attempt to fix this issue in a Rails console. For example, if a new `root` password isn't working:
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1. Start a [Rails console](../administration/operations/rails_console.md).
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1. Find the user and skip reconfirmation:
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```ruby
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user = User.find(1)
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user.skip_reconfirmation!
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```
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1. Attempt to sign in again.
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### Unmet password requirements
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The password might be too short, too weak, or not meet complexity
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requirements. Ensure the password you are attempting to set meets all
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[password requirements](../user/profile/user_passwords.md#password-requirements).
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