147 lines
5.4 KiB
Markdown
147 lines
5.4 KiB
Markdown
# Issues
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The GitLab Issue Tracker is an advanced and complete tool
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for tracking the evolution of a new idea or the process
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of solving a problem.
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It allows you, your team, and your collaborators to share
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and discuss proposals before and while implementing them.
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GitLab Issues and the GitLab Issue Tracker are available in all
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[GitLab Products](https://about.gitlab.com/products/) as
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part of the [GitLab Workflow](https://about.gitlab.com/2016/10/25/gitlab-workflow-an-overview/).
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## Use cases
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Issues can have endless applications. Just to exemplify, these are
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some cases for which creating issues are most used:
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- Discussing the implementation of a new idea
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- Submitting feature proposals
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- Asking questions
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- Reporting bugs and malfunction
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- Obtaining support
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- Elaborating new code implementations
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See also the blog post "[Always start a discussion with an issue](https://about.gitlab.com/2016/03/03/start-with-an-issue/)".
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### Keep private things private
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For instance, let's assume you have a public project but want to start a discussion on something
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you don't want to be public. With [Confidential Issues](#confidential-issues),
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you can discuss private matters among the project members, and still keep
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your project public, open to collaboration.
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### Streamline collaboration
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With [Multiple Assignees for Issues](https://docs.gitlab.com/ee/user/project/issues/multiple_assignees_for_issues.html),
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available in [GitLab Enterprise Edition Starter](https://about.gitlab.com/gitlab-ee/)
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you can streamline collaboration and allow shared responsibilities to be clearly displayed.
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All assignees are shown across your workflows and receive notifications (as they
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would as single assignees), simplifying communication and ownership.
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### Consistent collaboration
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Create [issue templates](#issue-templates) to make collaboration consistent and
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containing all information you need. For example, you can create a template
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for feature proposals and another one for bug reports.
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## Issue Tracker
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The Issue Tracker is the collection of opened and closed issues created in a project.
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It is available for all projects, from the moment the project is created.
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Find the issue tracker by navigating to your **Project's homepage** > **Issues**.
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### Issues per project
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When you access your project's issues, GitLab will present them in a list,
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and you can use the tabs available to quickly filter by open and closed issues.
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You can also [search and filter](../../search/index.md#issues-and-merge-requests-per-project) the results more deeply with GitLab's search capacities.
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### Issues per group
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View all the issues in a group (that is, all the issues across all projects in that
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group) by navigating to **Group > Issues**. This view also has the open and closed
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issue tabs.
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## GitLab Issues Functionalities
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The image bellow illustrates how an issue looks like:
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Learn more about it on the [GitLab Issues Functionalities documentation](issues_functionalities.md).
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## New issue
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Read through the [documentation on creating issues](create_new_issue.md).
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## Closing issues
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Learn distinct ways to [close issues](closing_issues.md) in GitLab.
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## Create a merge request from an issue
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Learn more about it on the [GitLab Issues Functionalities documentation](issues_functionalities.md#18-new-merge-request).
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## Search for an issue
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Learn how to [find an issue](../../search/index.md) by searching for and filtering them.
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## Advanced features
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### Confidential Issues
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Whenever you want to keep the discussion presented in a
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issue within your team only, you can make that
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[issue confidential](confidential_issues.md). Even if your project
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is public, that issue will be preserved. The browser will
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respond with a 404 error whenever someone who is not a project
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member with at least [Reporter level](../../permissions.md#project) tries to
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access that issue's URL.
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Learn more about them on the [confidential issues documentation](confidential_issues.md).
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### Issue templates
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Create templates for every new issue. They will be available from
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the dropdown menu **Choose a template** when you create a new issue:
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Learn more about them on the [issue templates documentation](../../project/description_templates.md#creating-issue-templates).
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### Crosslinking issues
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Learn more about [crosslinking](crosslinking_issues.md) issues and merge requests.
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### Issue Board
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The [GitLab Issue Board](https://about.gitlab.com/features/issueboard/) is a way to
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enhance your workflow by organizing and prioritizing issues in GitLab.
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Find GitLab Issue Boards by navigating to your **Project's Dashboard** > **Issues** > **Board**.
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Read through the documentation for [Issue Boards](../issue_board.md)
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to find out more about this feature.
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With [GitLab Enterprise Edition Starter](https://about.gitlab.com/gitlab-ee/), you can also
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create various boards per project with [Multiple Issue Boards](https://docs.gitlab.com/ee/user/project/issue_board.html#multiple-issue-boards).
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### External Issue Tracker
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Alternatively to GitLab's built-in Issue Tracker, you can also use an [external
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tracker](../../../integration/external-issue-tracker.md) such as Jira, Redmine,
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or Bugzilla.
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### Issue's API
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Read through the [API documentation](../../../api/issues.md).
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