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Troubleshooting a reference architecture setup

This page serves as the troubleshooting documentation if you followed one of the reference architectures.

Troubleshooting object storage

S3 API compatibility issues

Not all S3 providers are fully compatible with the Fog library that GitLab uses. Symptoms include:

411 Length Required

GitLab Pages requires NFS

If you intend to use GitLab Pages, this currently requires NFS. There is work in progress to remove this dependency. In the future, GitLab Pages may use object storage.

The dependency on disk storage also prevents Pages being deployed using the GitLab Helm chart.

Incremental logging is required for CI to use object storage

If you configure GitLab to use object storage for CI logs and artifacts, you must also enable incremental logging.

Proxy Download

A number of the use cases for object storage allow client traffic to be redirected to the object storage back end, like when Git clients request large files via LFS or when downloading CI artifacts and logs.

When the files are stored on local block storage or NFS, GitLab has to act as a proxy. With object storage, the default behavior is for GitLab to redirect to the object storage device rather than proxy the request.

The proxy_download setting controls this behavior: the default is generally false. Verify this in the documentation for each use case. Set it to true to make GitLab proxy the files rather than redirect.

When not proxying files, GitLab returns an HTTP 302 redirect with a pre-signed, time-limited object storage URL. This can result in some of the following problems:

If GitLab is using non-secure HTTP to access the object storage, clients may generate https->http downgrade errors and refuse to process the redirect. The solution to this is for GitLab to use HTTPS. LFS, for example, will generate this error:
```
LFS: lfsapi/client: refusing insecure redirect, https->http
```
Clients will need to trust the certificate authority that issued the object storage certificate, or may return common TLS errors such as:
```
x509: certificate signed by unknown authority
```
Clients will need network access to the object storage. Errors that might result if this access is not in place include:
```
Received status code 403 from server: Forbidden
```

ETag mismatch

Using the default GitLab settings, some object storage back-ends such as MinIO and Alibaba might generate ETag mismatch errors.

When using GitLab direct upload, the workaround for MinIO is to use the --compat parameter on the server.

We are working on a fix to GitLab component Workhorse, and also a workaround, in the mean time, to allow ETag verification to be disabled.

Troubleshooting Redis

There are a lot of moving parts that needs to be taken care carefully in order for the HA setup to work as expected.

Before proceeding with the troubleshooting below, check your firewall rules:

Redis machines
- Accept TCP connection in 6379
- Connect to the other Redis machines via TCP in 6379
Sentinel machines
- Accept TCP connection in 26379
- Connect to other Sentinel machines via TCP in 26379
- Connect to the Redis machines via TCP in 6379

Troubleshooting Redis replication

You can check if everything is correct by connecting to each server using redis-cli application, and sending the info replication command as below.

/opt/gitlab/embedded/bin/redis-cli -h <redis-host-or-ip> -a '<redis-password>' info replication

When connected to a Primary Redis, you will see the number of connected replicas, and a list of each with connection details:

# Replication
role:master
connected_replicas:1
replica0:ip=10.133.5.21,port=6379,state=online,offset=208037514,lag=1
master_repl_offset:208037658
repl_backlog_active:1
repl_backlog_size:1048576
repl_backlog_first_byte_offset:206989083
repl_backlog_histlen:1048576

When it's a replica, you will see details of the primary connection and if its up or down:

# Replication
role:replica
master_host:10.133.1.58
master_port:6379
master_link_status:up
master_last_io_seconds_ago:1
master_sync_in_progress:0
replica_repl_offset:208096498
replica_priority:100
replica_read_only:1
connected_replicas:0
master_repl_offset:0
repl_backlog_active:0
repl_backlog_size:1048576
repl_backlog_first_byte_offset:0
repl_backlog_histlen:0

Troubleshooting Sentinel

If you get an error like: Redis::CannotConnectError: No sentinels available., there may be something wrong with your configuration files or it can be related to this issue.

You must make sure you are defining the same value in redis['master_name'] and redis['master_pasword'] as you defined for your sentinel node.

The way the Redis connector redis-rb works with sentinel is a bit non-intuitive. We try to hide the complexity in omnibus, but it still requires a few extra configurations.

To make sure your configuration is correct:

SSH into your GitLab application server

Enter the Rails console:

# For Omnibus installations
sudo gitlab-rails console

# For source installations
sudo -u git rails console -e production

Run in the console:
```
redis = Redis.new(Gitlab::Redis::SharedState.params)
redis.info
```
Keep this screen open and try to simulate a failover below.

To simulate a failover on primary Redis, SSH into the Redis server and run:

# port must match your primary redis port, and the sleep time must be a few seconds bigger than defined one
 redis-cli -h localhost -p 6379 DEBUG sleep 20

Then back in the Rails console from the first step, run:
```
redis.info
```
You should see a different port after a few seconds delay (the failover/reconnect time).

Troubleshooting Gitaly

Checking versions when using standalone Gitaly nodes

When using standalone Gitaly nodes, you must make sure they are the same version as GitLab to ensure full compatibility. Check Admin Area > Gitaly Servers on your GitLab instance and confirm all Gitaly Servers are Up to date.

`gitaly-debug`

The gitaly-debug command provides "production debugging" tools for Gitaly and Git performance. It is intended to help production engineers and support engineers investigate Gitaly performance problems.

If you're using GitLab 11.6 or newer, this tool should be installed on your GitLab / Gitaly server already at /opt/gitlab/embedded/bin/gitaly-debug. If you're investigating an older GitLab version you can compile this tool offline and copy the executable to your server:

git clone https://gitlab.com/gitlab-org/gitaly.git
cd cmd/gitaly-debug
GOOS=linux GOARCH=amd64 go build -o gitaly-debug

To see the help page of gitaly-debug for a list of supported sub-commands, run:

gitaly-debug -h

Commits, pushes, and clones return a 401

remote: GitLab: 401 Unauthorized

You will need to sync your gitlab-secrets.json file with your GitLab app nodes.

Client side gRPC logs

Gitaly uses the gRPC RPC framework. The Ruby gRPC client has its own log file which may contain useful information when you are seeing Gitaly errors. You can control the log level of the gRPC client with the GRPC_LOG_LEVEL environment variable. The default level is WARN.

You can run a gRPC trace with:

sudo GRPC_TRACE=all GRPC_VERBOSITY=DEBUG gitlab-rake gitlab:gitaly:check

Observing `gitaly-ruby` traffic

gitaly-ruby is an internal implementation detail of Gitaly, so, there's not that much visibility into what goes on inside gitaly-ruby processes.

If you have Prometheus set up to scrape your Gitaly process, you can see request rates and error codes for individual RPCs in gitaly-ruby by querying grpc_client_handled_total. Strictly speaking, this metric does not differentiate between gitaly-ruby and other RPCs, but in practice (as of GitLab 11.9), all gRPC calls made by Gitaly itself are internal calls from the main Gitaly process to one of its gitaly-ruby sidecars.

Assuming your grpc_client_handled_total counter only observes Gitaly, the following query shows you RPCs are (most likely) internally implemented as calls to gitaly-ruby:

sum(rate(grpc_client_handled_total[5m])) by (grpc_method) > 0

Repository changes fail with a `401 Unauthorized` error

If you're running Gitaly on its own server and notice that users can successfully clone and fetch repositories (via both SSH and HTTPS), but can't push to them or make changes to the repository in the web UI without getting a 401 Unauthorized message, then it's possible Gitaly is failing to authenticate with the other nodes due to having the wrong secrets file.

Confirm the following are all true:

When any user performs a git push to any repository on this Gitaly node, it fails with the following error (note the 401 Unauthorized):

remote: GitLab: 401 Unauthorized
To <REMOTE_URL>
! [remote rejected] branch-name -> branch-name (pre-receive hook declined)
error: failed to push some refs to '<REMOTE_URL>'

When any user adds or modifies a file from the repository using the GitLab UI, it immediately fails with a red 401 Unauthorized banner.
Creating a new project and initializing it with a README successfully creates the project but doesn't create the README.

When tailing the logs on an app node and reproducing the error, you get 401 errors when reaching the /api/v4/internal/allowed endpoint:

# api_json.log
{
  "time": "2019-07-18T00:30:14.967Z",
  "severity": "INFO",
  "duration": 0.57,
  "db": 0,
  "view": 0.57,
  "status": 401,
  "method": "POST",
  "path": "\/api\/v4\/internal\/allowed",
  "params": [
    {
      "key": "action",
      "value": "git-receive-pack"
    },
    {
      "key": "changes",
      "value": "REDACTED"
    },
    {
      "key": "gl_repository",
      "value": "REDACTED"
    },
    {
      "key": "project",
      "value": "\/path\/to\/project.git"
    },
    {
      "key": "protocol",
      "value": "web"
    },
    {
      "key": "env",
      "value": "{\"GIT_ALTERNATE_OBJECT_DIRECTORIES\":[],\"GIT_ALTERNATE_OBJECT_DIRECTORIES_RELATIVE\":[],\"GIT_OBJECT_DIRECTORY\":null,\"GIT_OBJECT_DIRECTORY_RELATIVE\":null}"
    },
    {
      "key": "user_id",
      "value": "2"
    },
    {
      "key": "secret_token",
      "value": "[FILTERED]"
    }
  ],
  "host": "gitlab.example.com",
  "ip": "REDACTED",
  "ua": "Ruby",
  "route": "\/api\/:version\/internal\/allowed",
  "queue_duration": 4.24,
  "gitaly_calls": 0,
  "gitaly_duration": 0,
  "correlation_id": "XPUZqTukaP3"
}

# nginx_access.log
[IP] - - [18/Jul/2019:00:30:14 +0000] "POST /api/v4/internal/allowed HTTP/1.1" 401 30 "" "Ruby"

To fix this problem, confirm that your gitlab-secrets.json file on the Gitaly node matches the one on all other nodes. If it doesn't match, update the secrets file on the Gitaly node to match the others, then reconfigure the node.

Command line tools cannot connect to Gitaly

If you are having trouble connecting to a Gitaly node with command line (CLI) tools, and certain actions result in a 14: Connect Failed error message, it means that gRPC cannot reach your Gitaly node.

Verify that you can reach Gitaly via TCP:

sudo gitlab-rake gitlab:tcp_check[GITALY_SERVER_IP,GITALY_LISTEN_PORT]

If the TCP connection fails, check your network settings and your firewall rules. If the TCP connection succeeds, your networking and firewall rules are correct.

If you use proxy servers in your command line environment, such as Bash, these can interfere with your gRPC traffic.

If you use Bash or a compatible command line environment, run the following commands to determine whether you have proxy servers configured:

echo $http_proxy
echo $https_proxy

If either of these variables have a value, your Gitaly CLI connections may be getting routed through a proxy which cannot connect to Gitaly.

To remove the proxy setting, run the following commands (depending on which variables had values):

unset http_proxy
unset https_proxy

Gitaly not listening on new address after reconfiguring

When updating the gitaly['listen_addr'] or gitaly['prometheus_listen_addr'] values, Gitaly may continue to listen on the old address after a sudo gitlab-ctl reconfigure.

When this occurs, performing a sudo gitlab-ctl restart will resolve the issue. This will no longer be necessary after this issue is resolved.

Permission denied errors appearing in Gitaly logs when accessing repositories from a standalone Gitaly node

If this error occurs even though file permissions are correct, it's likely that the Gitaly node is experiencing clock drift.

Please ensure that the GitLab and Gitaly nodes are synchronized and use an NTP time server to keep them synchronized if possible.

Troubleshooting the GitLab Rails application

mount: wrong fs type, bad option, bad superblock on

You have not installed the necessary NFS client utilities. See step 1 above.

mount: mount point /var/opt/gitlab/... does not exist

This particular directory does not exist on the NFS server. Ensure the share is exported and exists on the NFS server and try to remount.

Troubleshooting Monitoring

If the monitoring node is not receiving any data, check that the exporters are capturing data.

curl http[s]://localhost:<EXPORTER LISTENING PORT>/metric

curl http[s]://localhost:<EXPORTER LISTENING PORT>/-/metric

Troubleshooting PgBouncer

In case you are experiencing any issues connecting through PgBouncer, the first place to check is always the logs:

sudo gitlab-ctl tail pgbouncer

Additionally, you can check the output from show databases in the administrative console. In the output, you would expect to see values in the host field for the gitlabhq_production database. Additionally, current_connections should be greater than 1.

PgBouncer administrative console

As part of Omnibus GitLab, the gitlab-ctl pgb-console command is provided to automatically connect to the PgBouncer administrative console. See the PgBouncer documentation for detailed instructions on how to interact with the console.

To start a session:

sudo gitlab-ctl pgb-console

The password you will be prompted for is the pgbouncer_user_password

To get some basic information about the instance, run

pgbouncer=# show databases; show clients; show servers;
        name         |   host    | port |      database       | force_user | pool_size | reserve_pool | pool_mode | max_connections | current_connections
---------------------+-----------+------+---------------------+------------+-----------+--------------+-----------+-----------------+---------------------
 gitlabhq_production | 127.0.0.1 | 5432 | gitlabhq_production |            |       100 |            5 |           |               0 |                   1
 pgbouncer           |           | 6432 | pgbouncer           | pgbouncer  |         2 |            0 | statement |               0 |                   0
(2 rows)

 type |   user    |      database       | state  |   addr    | port  | local_addr | local_port |    connect_time     |    request_time     |    ptr    | link
| remote_pid | tls
------+-----------+---------------------+--------+-----------+-------+------------+------------+---------------------+---------------------+-----------+------
+------------+-----
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44590 | 127.0.0.1  |       6432 | 2018-04-24 22:13:10 | 2018-04-24 22:17:10 | 0x12444c0 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44592 | 127.0.0.1  |       6432 | 2018-04-24 22:13:10 | 2018-04-24 22:17:10 | 0x12447c0 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44594 | 127.0.0.1  |       6432 | 2018-04-24 22:13:10 | 2018-04-24 22:17:10 | 0x1244940 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44706 | 127.0.0.1  |       6432 | 2018-04-24 22:14:22 | 2018-04-24 22:16:31 | 0x1244ac0 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44708 | 127.0.0.1  |       6432 | 2018-04-24 22:14:22 | 2018-04-24 22:15:15 | 0x1244c40 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44794 | 127.0.0.1  |       6432 | 2018-04-24 22:15:15 | 2018-04-24 22:15:15 | 0x1244dc0 |
|          0 |
 C    | gitlab    | gitlabhq_production | active | 127.0.0.1 | 44798 | 127.0.0.1  |       6432 | 2018-04-24 22:15:15 | 2018-04-24 22:16:31 | 0x1244f40 |
|          0 |
 C    | pgbouncer | pgbouncer           | active | 127.0.0.1 | 44660 | 127.0.0.1  |       6432 | 2018-04-24 22:13:51 | 2018-04-24 22:17:12 | 0x1244640 |
|          0 |
(8 rows)

 type |  user  |      database       | state |   addr    | port | local_addr | local_port |    connect_time     |    request_time     |    ptr    | link | rem
ote_pid | tls
------+--------+---------------------+-------+-----------+------+------------+------------+---------------------+---------------------+-----------+------+----
--------+-----
 S    | gitlab | gitlabhq_production | idle  | 127.0.0.1 | 5432 | 127.0.0.1  |      35646 | 2018-04-24 22:15:15 | 2018-04-24 22:17:10 | 0x124dca0 |      |
  19980 |
(1 row)

Message: `LOG: invalid CIDR mask in address`

See the suggested fix in Geo documentation.

Message: `LOG: invalid IP mask "md5": Name or service not known`

See the suggested fix in Geo documentation.

Troubleshooting PostgreSQL

In case you are experiencing any issues connecting through PgBouncer, the first place to check is always the logs:

sudo gitlab-ctl tail postgresql

Consul and PostgreSQL changes not taking effect

Due to the potential impacts, gitlab-ctl reconfigure only reloads Consul and PostgreSQL, it will not restart the services. However, not all changes can be activated by reloading.

To restart either service, run gitlab-ctl restart SERVICE

For PostgreSQL, it is usually safe to restart the master node by default. Automatic failover defaults to a 1 minute timeout. Provided the database returns before then, nothing else needs to be done. To be safe, you can stop repmgrd on the standby nodes first with gitlab-ctl stop repmgrd, then start afterwards with gitlab-ctl start repmgrd.

On the Consul server nodes, it is important to restart the Consul service in a controlled fashion. Read our Consul documentation for instructions on how to restart the service.

`gitlab-ctl repmgr-check-master` command produces errors

If this command displays errors about database permissions it is likely that something failed during install, resulting in the gitlab-consul database user getting incorrect permissions. Follow these steps to fix the problem:

On the master database node, connect to the database prompt - gitlab-psql -d template1
Delete the gitlab-consul user - DROP USER "gitlab-consul";
Exit the database prompt - \q
Reconfigure GitLab and the user will be re-added with the proper permissions.
Change to the gitlab-consul user - su - gitlab-consul
Try the check command again - gitlab-ctl repmgr-check-master.

Now there should not be errors. If errors still occur then there is another problem.

PgBouncer error `ERROR: pgbouncer cannot connect to server`

You may get this error when running gitlab-rake gitlab:db:configure or you may see the error in the PgBouncer log file.

PG::ConnectionBad: ERROR:  pgbouncer cannot connect to server

The problem may be that your PgBouncer node's IP address is not included in the trust_auth_cidr_addresses setting in /etc/gitlab/gitlab.rb on the database nodes.

You can confirm that this is the issue by checking the PostgreSQL log on the master database node. If you see the following error then trust_auth_cidr_addresses is the problem.

2018-03-29_13:59:12.11776 FATAL:  no pg_hba.conf entry for host "123.123.123.123", user "pgbouncer", database "gitlabhq_production", SSL off

To fix the problem, add the IP address to /etc/gitlab/gitlab.rb.

postgresql['trust_auth_cidr_addresses'] = %w(123.123.123.123/32 <other_cidrs>)

Reconfigure GitLab for the changes to take effect.

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