info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
| **Seats in subscription** | If this is a paid plan, represents the number of seats you've paid to support in your group. |
| **Seats currently in use** | Number of active seats currently in use. |
| **Max seats used** | Highest number of seats you've used. If this exceeds the seats in subscription, you may owe an additional fee for the additional users. |
| **Seats owed** | If your maximum seats used exceeds the seats in your subscription, you'll owe an additional fee for the users you've added. |
| **Subscription start date** | Date your subscription started. If this is for a Free plan, is the date you transitioned off your group's paid plan. |
| **Subscription end date** | Date your current subscription will end. Does not apply to Free plans. |
## Renew your GitLab.com subscription
To renew your subscription:
1. [Prepare for renewal by reviewing your account](#prepare-for-renewal-by-reviewing-your-account)
1. [Renew your GitLab.com subscription](#renew-or-change-a-gitlabcom-subscription)
### Prepare for renewal by reviewing your account
The [Customers Portal](https://customers.gitlab.com/customers/sign_in) is your
tool for renewing and modifying your subscription. Before going ahead with renewal,
log in and verify or update:
- The invoice contact details on the **Account details** page.
- The credit card on file on the **Payment Methods** page.
You can adjust the number of users before renewing your GitLab.com subscription.
- To renew for more users than are currently included in your GitLab.com plan, [add users to your subscription](#add-users-to-your-subscription).
- To renew for fewer users than are currently included in your GitLab.com plan,
either [disable](../../user/admin_area/activating_deactivating_users.md#deactivating-a-user) or [block](../../user/admin_area/blocking_unblocking_users.md#blocking-a-user) the user accounts you no longer need.
- Are only used once the shared quota included in your subscription runs out.
- Roll over month to month.
To purchase additional minutes for your group on GitLab.com:
1. From your group, go to **Settings > Usage Quotas**.
1. Select **Buy additional minutes** and you will be directed to the Customers Portal.
1. Locate the subscription card that's linked to your group on GitLab.com, click **Buy more CI minutes**, and complete the details about the transaction.
1. Once we have processed your payment, the extra CI minutes will be synced to your group namespace.
1. To confirm the available CI minutes, go to your group, then **Settings > Usage Quotas**.
The **Additional minutes** displayed now includes the purchased additional CI minutes, plus any minutes rolled over from last month.
To purchase additional minutes for your personal namespace:
1. Click your avatar, then go to **Settings > Usage Quotas**.
1. Select **Buy additional minutes** and you will be directed to the Customers Portal.
1. Locate the subscription card that's linked to your personal namespace on GitLab.com, click **Buy more CI minutes**, and complete the details about the transaction. Once we have processed your payment, the extra CI minutes will be synced to your personal namespace.
1. To confirm the available CI minutes for your personal projects, click your avatar, then go to **Settings > Usage Quotas**.
The **Additional minutes** displayed now includes the purchased additional CI minutes, plus any minutes rolled over from last month.
Be aware that:
- If you have purchased extra CI minutes before the purchase of a paid plan,
we will calculate a pro-rated charge for your paid plan. That means you may
be charged for less than one year since your subscription was previously
created with the extra CI minutes.
- Once the extra CI minutes have been assigned to a Group, they can't be transferred
to a different Group.
- If you have used more minutes than your default quota, these minutes will
be deducted from your Additional Minutes quota immediately after your purchase of additional
minutes.
## Customers portal
GitLab provides a [customer portal](../index.md#customers-portal) where you can
manage your subscriptions and your account details.
## Contact Support
Learn more about:
- The tiers of [GitLab Support](https://about.gitlab.com/support/).
- [Submit a request via the Support Portal](https://support.gitlab.com/hc/en-us/requests/new).
We also encourage all users to search our project trackers for known issues and
existing feature requests in the [GitLab](https://gitlab.com/gitlab-org/gitlab/-/issues/) project.
These issues are the best avenue for getting updates on specific product plans
and for communicating directly with the relevant GitLab team members.
## Troubleshooting
### Credit card declined
If your credit card is declined when purchasing a GitLab subscription, possible reasons include:
- The credit card details provided are incorrect.
- The credit card account has insufficient funds.
- You are using a virtual credit card and it has insufficient funds, or has expired.
- The transaction exceeds the credit limit.
- The transaction exceeds the credit card's maximum transaction amount.
Check with your financial institution to confirm if any of these reasons apply. If they don't