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---
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stage: none
group: unassigned
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
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type: index, reference
---
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# GitLab subscription **(STARTER)**
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GitLab offers tiers of features. Your subscription determines which tier you
have access to. Subscriptions are valid for 12 months.
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GitLab provides special subscriptions to participants in:
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- [Education ](#gitlab-for-education-subscriptions )
- [Open Source ](#gitlab-for-open-source-subscriptions )
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## Choose a GitLab subscription
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When choosing a subscription, there are two factors to consider:
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- [GitLab.com or self-managed ](#choose-between-gitlabcom-or-self-managed )
- [GitLab tier ](#choose-a-gitlab-tier )
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### Choose between GitLab.com or self-managed
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There are some differences in how a subscription applies, depending if you use
GitLab.com or a self-managed instance:
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- [GitLab.com ](gitlab_com/index.md ): GitLab's software-as-a-service offering.
You don't need to install anything to use GitLab.com, you only need to
[sign up ](https://gitlab.com/users/sign_up ) and start using GitLab straight away.
- [GitLab self-managed ](self_managed/index.md ): Install, administer, and maintain
your own GitLab instance.
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On a self-managed instance, a GitLab subscription provides the same set of
features for _all_ users. On GitLab.com, you can apply a subscription to either
a group or a personal namespace.
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NOTE: **Note:**
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Subscriptions cannot be transferred between GitLab.com and GitLab self-managed.
A new subscription must be purchased and applied as needed.
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### Choose a GitLab tier
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Pricing is [tier-based ](https://about.gitlab.com/pricing/ ), allowing you to choose
the features which fit your budget. For information on what features are available
at each tier for each product, see:
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- [GitLab.com feature comparison ](https://about.gitlab.com/pricing/gitlab-com/feature-comparison/ )
- [Self-managed feature comparison ](https://about.gitlab.com/pricing/self-managed/feature-comparison/ )
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## Find your subscription
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The following chart should help you determine your subscription model. Click
on the list item to go to the respective help page.
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```mermaid
graph TD
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A(Is your user account on GitLab.com?)
A --> B(Yes)
A --> C(No)
B --> D(fa:fa-link View your subscription on GitLab.com)
C --> E(fa:fa-link View your self-hosted subscription)
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click D "./gitlab_com/index.html#view-your-gitlabcom-subscription"
click E "./self_managed/index.html#view-your-subscription"
```
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## Customers portal
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With the [Customers Portal ](https://customers.gitlab.com/ ) you can:
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- [Change your personal details ](#change-your-personal-details )
- [Change your company details ](#change-your-company-details )
- [Change your payment method ](#change-your-payment-method )
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- [Change the linked account ](#change-the-linked-account )
- [Change the associated namespace ](#change-the-associated-namespace )
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- [Change customers portal account password ](#change-customer-portal-account-password )
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### Change your personal details
Your personal details are used on invoices. Your email address is used for the Customers Portal
login and license-related email.
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To change your personal details, including name, billing address, and email address:
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1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
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1. Select **My account > Account details** .
1. Expand the **Personal details** section.
1. Edit your personal details.
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1. Click **Save changes** .
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### Change your company details
To change your company details, including company name and VAT number:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select **My account > Account details** .
1. Expand the **Company details** section.
1. Edit the company details.
1. Click **Save changes** .
### Change your payment method
Purchases in the Customers Portal require a credit card on record as a payment method. You can add
multiple credit cards to your account, so that purchases for different products are charged to the
correct card.
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If you would like to use an alternative method to pay, please [contact our Sales
team](https://about.gitlab.com/sales/).
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To change your payment method:
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1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
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1. Select **My account > Payment methods** .
1. **Edit** an existing payment method's information or **Add new payment method** .
1. Click **Save Changes** .
#### Set a default payment method
Automatic renewal of a subscription is charged to your default payment method. To mark a payment
method as the default:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select **My account > Payment methods** .
1. **Edit** the selected payment method and check the **Make default payment method** checkbox.
1. Click **Save Changes** .
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### Change the linked account
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To change the GitLab.com account associated with your Customers Portal
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account:
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1. Log in to the
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[Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
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1. In a separate browser tab, go to [GitLab.com ](https://gitlab.com ) and ensure you
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are not logged in.
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1. On the Customers Portal page, click **My account > Account details** .
1. Under **Your GitLab.com account** , click **Change linked account** .
1. Log in to the [GitLab.com ](https://gitlab.com ) account you want to link to the Customers Portal
account.
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### Change the associated namespace
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With a linked GitLab.com account:
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1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
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1. Navigate to the **Manage Purchases** page.
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1. Click **Change linked namespace** .
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1. Select the desired group from the **This subscription is for** dropdown.
1. Click **Proceed to checkout** .
Subscription charges are calculated based on the total number of users in a group, including its subgroups and nested projects. If the total number of users exceeds the number of seats in your subscription, you will be charged for the additional users.
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### Change customer portal account password
To change the password for this customers portal account:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select the **My account** drop-down and click on **Account details** .
1. Make the required changes to the **Your password** section.
1. Click **Save changes** .
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## GitLab for Education subscriptions
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The GitLab Education license can only be used for instructional-use or
non-commercial academic research.
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Find more information how to apply and renew at
[GitLab for Education ](https://about.gitlab.com/solutions/education/ ).
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## GitLab for Open Source subscriptions
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All [GitLab for Open Source ](https://about.gitlab.com/solutions/open-source/program/ )
requests, including subscription renewals, must be made by using the application process.
If you have any questions, send an email to `opensource@gitlab.com` for assistance.
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## Contact Support
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Learn more about:
- The tiers of [GitLab Support ](https://about.gitlab.com/support/ ).
- [Submit a request via the Support Portal ](https://support.gitlab.com/hc/en-us/requests/new ).
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We also encourage all users to search our project trackers for known issues and
existing feature requests in the
[GitLab project ](https://gitlab.com/gitlab-org/gitlab/-/issues/ ).
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These issues are the best avenue for getting updates on specific product plans
and for communicating directly with the relevant GitLab team members.
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