2019-09-04 21:01:54 +05:30
---
2021-03-08 18:12:59 +05:30
stage: Fulfillment
group: Purchase
2021-02-22 17:27:13 +05:30
info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#assignments
2019-09-04 21:01:54 +05:30
type: index, reference
---
2020-11-24 15:15:51 +05:30
# GitLab subscription **(STARTER)**
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
GitLab offers tiers of features. Your subscription determines which tier you
have access to. Subscriptions are valid for 12 months.
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
GitLab provides special subscriptions to participants in:
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
- [Education ](#gitlab-for-education-subscriptions )
- [Open Source ](#gitlab-for-open-source-subscriptions )
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
## Choose a GitLab subscription
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
When choosing a subscription, there are two factors to consider:
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
- [GitLab.com or self-managed ](#choose-between-gitlabcom-or-self-managed )
- [GitLab tier ](#choose-a-gitlab-tier )
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
### Choose between GitLab.com or self-managed
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
There are some differences in how a subscription applies, depending if you use
GitLab.com or a self-managed instance:
2019-10-12 21:52:04 +05:30
2021-02-22 17:27:13 +05:30
- [GitLab.com ](gitlab_com/index.md ): The GitLab software-as-a-service offering.
2020-11-24 15:15:51 +05:30
You don't need to install anything to use GitLab.com, you only need to
[sign up ](https://gitlab.com/users/sign_up ) and start using GitLab straight away.
- [GitLab self-managed ](self_managed/index.md ): Install, administer, and maintain
your own GitLab instance.
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
On a self-managed instance, a GitLab subscription provides the same set of
features for _all_ users. On GitLab.com, you can apply a subscription to either
a group or a personal namespace.
2020-04-22 19:07:51 +05:30
2021-02-22 17:27:13 +05:30
NOTE:
2020-11-24 15:15:51 +05:30
Subscriptions cannot be transferred between GitLab.com and GitLab self-managed.
A new subscription must be purchased and applied as needed.
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
### Choose a GitLab tier
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
Pricing is [tier-based ](https://about.gitlab.com/pricing/ ), allowing you to choose
the features which fit your budget. For information on what features are available
at each tier for each product, see:
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
- [GitLab.com feature comparison ](https://about.gitlab.com/pricing/gitlab-com/feature-comparison/ )
- [Self-managed feature comparison ](https://about.gitlab.com/pricing/self-managed/feature-comparison/ )
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
## Find your subscription
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
The following chart should help you determine your subscription model. Click
on the list item to go to the respective help page.
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
```mermaid
graph TD
2019-10-12 21:52:04 +05:30
2020-11-24 15:15:51 +05:30
A(Is your user account on GitLab.com?)
A --> B(Yes)
A --> C(No)
B --> D(fa:fa-link View your subscription on GitLab.com)
C --> E(fa:fa-link View your self-hosted subscription)
2020-10-24 23:57:45 +05:30
2020-11-24 15:15:51 +05:30
click D "./gitlab_com/index.html#view-your-gitlabcom-subscription"
click E "./self_managed/index.html#view-your-subscription"
```
2020-10-24 23:57:45 +05:30
2020-11-24 15:15:51 +05:30
## Customers portal
2019-10-12 21:52:04 +05:30
2020-04-08 14:13:33 +05:30
With the [Customers Portal ](https://customers.gitlab.com/ ) you can:
2019-07-31 22:56:46 +05:30
2020-10-24 23:57:45 +05:30
- [Change your personal details ](#change-your-personal-details )
- [Change your company details ](#change-your-company-details )
- [Change your payment method ](#change-your-payment-method )
2020-04-08 14:13:33 +05:30
- [Change the linked account ](#change-the-linked-account )
- [Change the associated namespace ](#change-the-associated-namespace )
2021-02-22 17:27:13 +05:30
- [Change customers portal account password ](#change-customers-portal-account-password )
2019-10-12 21:52:04 +05:30
2020-10-24 23:57:45 +05:30
### Change your personal details
Your personal details are used on invoices. Your email address is used for the Customers Portal
login and license-related email.
2019-10-12 21:52:04 +05:30
2021-01-29 00:20:46 +05:30
To change your personal details, including name, billing address, and email address:
2019-07-31 22:56:46 +05:30
2020-04-08 14:13:33 +05:30
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
2020-10-24 23:57:45 +05:30
1. Select **My account > Account details** .
1. Expand the **Personal details** section.
1. Edit your personal details.
2020-07-28 23:09:34 +05:30
1. Click **Save changes** .
2019-07-31 22:56:46 +05:30
2020-10-24 23:57:45 +05:30
### Change your company details
To change your company details, including company name and VAT number:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select **My account > Account details** .
1. Expand the **Company details** section.
1. Edit the company details.
1. Click **Save changes** .
### Change your payment method
Purchases in the Customers Portal require a credit card on record as a payment method. You can add
multiple credit cards to your account, so that purchases for different products are charged to the
correct card.
2019-07-31 22:56:46 +05:30
2020-10-24 23:57:45 +05:30
If you would like to use an alternative method to pay, please [contact our Sales
team](https://about.gitlab.com/sales/).
2020-05-24 23:13:21 +05:30
2020-10-24 23:57:45 +05:30
To change your payment method:
2020-05-24 23:13:21 +05:30
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
2020-10-24 23:57:45 +05:30
1. Select **My account > Payment methods** .
1. **Edit** an existing payment method's information or **Add new payment method** .
1. Click **Save Changes** .
#### Set a default payment method
Automatic renewal of a subscription is charged to your default payment method. To mark a payment
method as the default:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select **My account > Payment methods** .
1. **Edit** the selected payment method and check the **Make default payment method** checkbox.
1. Click **Save Changes** .
2020-05-24 23:13:21 +05:30
2020-04-08 14:13:33 +05:30
### Change the linked account
2019-07-31 22:56:46 +05:30
2020-07-28 23:09:34 +05:30
To change the GitLab.com account associated with your Customers Portal
2019-10-12 21:52:04 +05:30
account:
2019-07-31 22:56:46 +05:30
2019-10-12 21:52:04 +05:30
1. Log in to the
2020-04-08 14:13:33 +05:30
[Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
2020-07-28 23:09:34 +05:30
1. In a separate browser tab, go to [GitLab.com ](https://gitlab.com ) and ensure you
2019-10-12 21:52:04 +05:30
are not logged in.
2020-07-28 23:09:34 +05:30
1. On the Customers Portal page, click **My account > Account details** .
1. Under **Your GitLab.com account** , click **Change linked account** .
1. Log in to the [GitLab.com ](https://gitlab.com ) account you want to link to the Customers Portal
account.
2019-07-31 22:56:46 +05:30
2020-04-08 14:13:33 +05:30
### Change the associated namespace
2019-07-31 22:56:46 +05:30
2019-12-21 20:55:43 +05:30
With a linked GitLab.com account:
2019-10-12 21:52:04 +05:30
2020-04-08 14:13:33 +05:30
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
2019-12-21 20:55:43 +05:30
1. Navigate to the **Manage Purchases** page.
2020-07-28 23:09:34 +05:30
1. Click **Change linked namespace** .
2019-12-21 20:55:43 +05:30
1. Select the desired group from the **This subscription is for** dropdown.
1. Click **Proceed to checkout** .
2021-02-22 17:27:13 +05:30
Subscription charges are calculated based on the total number of users in a group, including its subgroups and nested projects. If the total number of users exceeds the number of seats in your subscription, your account is charged for the additional users.
2019-07-31 22:56:46 +05:30
2021-02-22 17:27:13 +05:30
### Change Customers Portal account password
2020-07-28 23:09:34 +05:30
To change the password for this customers portal account:
1. Log in to the [Customers Portal ](https://customers.gitlab.com/customers/sign_in ).
1. Select the **My account** drop-down and click on **Account details** .
1. Make the required changes to the **Your password** section.
1. Click **Save changes** .
2020-11-24 15:15:51 +05:30
## GitLab for Education subscriptions
2019-07-31 22:56:46 +05:30
2020-11-24 15:15:51 +05:30
The GitLab Education license can only be used for instructional-use or
non-commercial academic research.
2020-07-28 23:09:34 +05:30
2020-11-24 15:15:51 +05:30
Find more information how to apply and renew at
[GitLab for Education ](https://about.gitlab.com/solutions/education/ ).
2020-04-08 14:13:33 +05:30
2020-11-24 15:15:51 +05:30
## GitLab for Open Source subscriptions
2020-04-08 14:13:33 +05:30
2021-02-22 17:27:13 +05:30
All [GitLab for Open Source ](https://about.gitlab.com/solutions/open-source/join/ )
2020-11-24 15:15:51 +05:30
requests, including subscription renewals, must be made by using the application process.
If you have any questions, send an email to `opensource@gitlab.com` for assistance.
2019-07-31 22:56:46 +05:30
2020-04-08 14:13:33 +05:30
## Contact Support
2019-10-12 21:52:04 +05:30
Learn more about:
- The tiers of [GitLab Support ](https://about.gitlab.com/support/ ).
- [Submit a request via the Support Portal ](https://support.gitlab.com/hc/en-us/requests/new ).
2019-09-04 21:01:54 +05:30
2020-11-24 15:15:51 +05:30
We also encourage all users to search our project trackers for known issues and
existing feature requests in the
[GitLab project ](https://gitlab.com/gitlab-org/gitlab/-/issues/ ).
2020-04-08 14:13:33 +05:30
2020-11-24 15:15:51 +05:30
These issues are the best avenue for getting updates on specific product plans
and for communicating directly with the relevant GitLab team members.
2020-04-08 14:13:33 +05:30
2019-09-04 21:01:54 +05:30
<!-- ## Troubleshooting
Include any troubleshooting steps that you can foresee. If you know beforehand what issues
one might have when setting this up, or when something is changed, or on upgrading, it's
important to describe those, too. Think of things that may go wrong and include them here.
This is important to minimize requests for support, and to avoid doc comments with
questions that you know someone might ask.
Each scenario can be a third-level heading, e.g. `### Getting error message X` .
If you have none to add when creating a doc, leave this section in place
but commented out to help encourage others to add to it in the future. -->
