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---
stage: Monitor
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group: Respond
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info: To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/product/ux/technical-writing/#assignments
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---
# Paging and notifications **(FREE)**
When there is a new alert or incident, it is important for a responder to be notified
immediately so they can triage and respond to the problem. Responders can receive
notifications using the methods described on this page.
## Slack notifications
> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/216326) in GitLab 13.1.
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The GitLab for Slack app can be used to receive important incident notifications.
When [the GitLab for Slack app is configured ](slack.md ), incident responders are notified in Slack
every time a new incident is declared. To ensure you don't miss any important incident notifications
on your mobile device, enable notifications for Slack on your phone.
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## Email notifications for alerts
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Email notifications are available in projects for triggered alerts. Project
members with the **Owner** or **Maintainer** roles have the option to receive
a single email notification for new alerts.
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1. On the top bar, select **Main menu > Projects** and find your project.
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1. On the left sidebar, select **Settings > Monitor** .
1. Expand **Alerts** .
1. On the **Alert settings** tab, select the
**Send a single email notification to Owners and Maintainers for new alerts** checkbox.
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1. Select **Save changes** .
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[Update the alert's status ](alerts.md#change-an-alerts-status ) to manage email notifications for an alert.
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## Paging **(PREMIUM)**
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In projects that have an [escalation policy ](escalation_policies.md ) configured, on-call responders
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can be automatically paged about critical problems through email.
### Escalating an alert
When an alert is triggered, it begins escalating to the on-call responders immediately.
For each escalation rule in the project's escalation policy, the designated on-call
responders receive one email when the rule fires. You can respond to a page
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or stop alert escalations by [updating the alert's status ](alerts.md#change-an-alerts-status ).
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### Escalating an incident
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> - [Introduced](https://gitlab.com/groups/gitlab-org/-/epics/5716) in GitLab 14.9 [with a flag](../../administration/feature_flags.md) named `incident_escalations`. Disabled by default.
> - [Enabled on GitLab.com and self-managed](https://gitlab.com/gitlab-org/gitlab/-/issues/345769) in GitLab 14.10.
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> - [Feature flag `incident_escalations`](https://gitlab.com/gitlab-org/gitlab/-/issues/345769) removed in GitLab 15.1.
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For incidents, paging on-call responders is optional for each individual incident.
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To begin escalating the incident, [set the incident's escalation policy ](manage_incidents.md#change-escalation-policy ).
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For each escalation rule, the designated on-call responders receive one email when
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the rule fires. Respond to a page or stop incident escalations by
[changing the incident's status ](manage_incidents.md#change-status ) or
changing the incident's escalation policy back to **No escalation policy** .
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In GitLab 15.1 and earlier, [incidents created from alerts ](manage_incidents.md#from-an-alert )
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do not support independent escalation. In [GitLab 15.2 and later ](https://gitlab.com/gitlab-org/gitlab/-/issues/356057 ),
all incidents can be escalated independently.
