362 lines
17 KiB
Plaintext
362 lines
17 KiB
Plaintext
.oO Phrack 49 Oo.
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Volume Seven, Issue Forty-Nine
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11 of 16
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A listing of South Western Bell Lineman Work Codes
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Written by: Icon
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Have you ever wanted to bullshit a telco employee but you don't
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have the proper acronym or code that would help convince them? Well here
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is a nearly complete listing of all of the Disposition Codes that I found
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on a trash run. Enjoy...
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-= Disposition Codes =-
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[The following is an exact word for word type up]
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Disposition Code 01XX - Station Set, Business Services:
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This code applies to all troules located in TELCO-provided station set
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equipment, including the mounting cord and handset cord, when used for OCS
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classes of service.
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Disposition Code 02XX - Other Station Equipment, OSC Business Services
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(or Public Services):
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This code applies to all troubles in station equipment (other than station
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sets) including switchboards, PBX systems, switching equipment on the
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customer premises, etc. and to Public Services (COIN) station equipment.
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Disposition Code 03XX - Station Wiring
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0310 Premise Termination: Coin/Coinless
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0370 Network Termination: Other
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0371 Protector: Applies when trouble is located in a protective interface
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0373 Network Interface: Applies when trouble is located in network interface
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0375 Network Terminating Wire: Applies when trouble is located in the wire
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between the protector/cable termination and the network interface of
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demarcation
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0378 Side Wall - Jumper missing
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0379 Side Wall - Jumper wrong
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0380 Drop Other
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0381 Aerial-Paired: Applies to trouble located in one-pair aerial drop
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service wire
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0382 Aerial-Multiple: Applies to trouble located in multiple-paired aerial
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drop service wire
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0383 Buried Drop - Repaired Initial Dispatch: Applies to trouble located in
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buried drop and total repaired on first dispatch
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0384 Buried Drop - Temporary Places, No Recon: Applies to trouble located in
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buried drop and a subsequent visit is not needed for drop retermination
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0385 Buried Drop - Temporary Placed, Recon Required: Applies to trouble
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located in buried drop and a subsequent visit is needed for drop
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placement and recon.
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0386 Drop, Left In: Applies to trouble located in a drop terminated to the
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cable pair at a location other than that of the subscriber's
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0387 Drop Reversed
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0388 Buried Drop - Drop Not Buried: Applies when temporary drop is removed
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and newly placed buried drop is reconned
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0389 Temporary Drop Not Buried - Repaired: Applies to trouble located in the
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temporary drop and it is repaired
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0390 Network Miscellaneous Apparatus
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Disposition Code 04XX - Outside Plant
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0401 Pair Transferred - Defective Pair Left: Applies when service is restored
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by transferring the customer's service to a different cable pair and the
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original defect is not corrected.
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0402 Pair Cut Dead To The Field: Applies when service is restored by removing
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faulted conductor bridge tap which has affected the customer's service
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and the original defect is not corrected
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0403 Pair Transposed: Applies when conductors are transposed between two or
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more points to restore customer service and the original defect is not
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corrected
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0404 Defective Section/Temporary Drop Placed: Applies when trouble is located
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and a drop is placed as a temporary cable between terminals.
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0405 Defective Pair - Encapsulated Plant: Applies when trouble is
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encapsulated plant and pair is not fixed
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0407 Pair Transferred - No Defective Pair Left: Applies when service is
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restored by transferring the customer's service to a different cable pair
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(usually for record purposes) and no defective pair is involved (i.e.,
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pair left off cable transfer, telephone number assigned on wrong pair).
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0410 Cable Other: Applies when the trouble is fixed in the cable facility not
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listed elsewhere
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0411 Sheath: Applies when damaged cable sheath or turnplate must be repaired
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to clear a trouble report
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0412 Cut Cable: Applies when a cable has been cut or damaged and must be
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repaired to clear trouble reports
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0413 Wet Cable: Applies when a cable has gotten wet and must be dried and/or
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cutaround to clear trouble reports
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0416 Conductor: Applies when trouble is located in cable conductors, such as
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defective insulation, etc.
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0420 Closure/Splice Case: Applies when trouble is located in cable closures
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and splice cases
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0421 Temporary Closure: Applies to trouble located in temporary type closures
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0423 Encapsulated: Applies to a trouble located within an encapsulated splice
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or closure. Includes troubles resulting from a defect in material,
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workmanship during construction, or maintenance activities of an
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encapsulated splice
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0426 Ready Access Splice Case: Applies to trouble found in a ready access
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type splice case
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0430 Terminal - Other: Applies to trouble found in a terminal not otherwise
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listed
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0431 Ready Access Terminal, All: Applies to trouble found in ready access
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type terminals in aerial or buried plant
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0433 Fixed Count Terminal, All: Applies when trouble is located in fixed
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count terminal in aerial or buried plant
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0436 Cross Box, RAI/SAI: Applies when trouble is located in a serving area
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interface or FX box
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0440 Wire/Dual Plant - Other: Applies when trouble is located in wire or dual
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wire plant not elsewhere listed
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0442 Open/Rural Wire: Applies when trouble is located in wire for
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distribution, i.e., open wire, c-rural wire, and d-underground wire
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0470 Pair Gain System: Applies when trouble is located in the Remote Terminal
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of the pair gain system
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0471 Repeater Failure: Applies when trouble is located in the repeater of a
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Pair Gain System
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0472 Battery Failure: Applies when trouble is located in the battery of a
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Pair Gain System
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0473 Common Circuit Pack: Applies when trouble is located in the common
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circuit pack of a Pair Gain System
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0474 Channel Unit Exchange: Applies when trouble is located in the channel
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unit (exchange type)
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0475 Channel Unit Special: Applies when trouble is located in the channel
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unit (special type)
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0476 Routing: Applies when trouble is with the routing
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0477 Rectifier Failure: Applies when trouble is caused by rectifier failure
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0478 Wiring: Applies when trouble is caused by the wiring
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0470 Commercial Power Failure: Applies when trouble is caused because of
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commercial power failure
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0480 Cable Miscellaneous/Other
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0481 Pole/Guy/Anchor/Trench: Applies when a trouble is the result of a pole,
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guy, anchor, route signs, or trench associated with outside plant
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0483 Fiber Optics - All: Applies when a trouble is the result of conditions
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associated with fiber optics
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Disposition Code 05XX - Central Office
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0511 Common Equipment
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0512 Linkage/Network/Grid
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0513 Line Equipment
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0514 Billing Equipment
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0515 Trunk
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0516 Public Service Trunk
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0520 Translations - Other
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0521 Generic Work Error
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0522 Generic Program Error
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0523 Parameter - Work Error
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0524 Parameter - Document Error
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0525 Line - Work Error
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0526 Line - Document Error
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0527 Network - Work Error
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0528 Network - Document Error
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0530 Intercept or Disconnect Document Error
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0531 MDF Cross-Connection Missing
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0532 MDF Cross-Connection Broken
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0533 MDF Cross-Connection Work Error
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0534 MDF Cross-Connection Document Error
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0535 Other Cross-Connection Work Error
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0536 Other Cross-Connection Document Error
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0537 Billing Cross-Connection Work Error
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0538 Billing Cross-Connection Document Error
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0539 Intercept or Disconnect Work Error
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0540 Other Frame
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0541 Defective or operated protector
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0542 Missing Protection Device
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0543 Reversing Device
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0544 Terminal - Wire Clipping
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0545 Terminal Connection
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0546 Test Cord
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0550 Other Power
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0551 DC Power Equipment
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0552 AC Power Equipment
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0553 Ringer Plant
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0554 Standby Emergency Power
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0560 Miscellaneous Equipment - Other
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0561 Radio System
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0562 Line Testing Equipment
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0563 Concentrator
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0564 Range Extender - Applies when a report is the result of a defective
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range extender
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0565 Carrier System
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0566 Automatic Message Accounting Recording Center
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0580 Pair Gain System/RSS Other
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0583 Common Circuit Pack
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0584 Channel Unit Exchange
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0585 Channel Unit Special
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0586 Carrier Unit Replaced (AML/SLC-1)
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0587 Power
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0588 Wiring
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Disposition 06XX - Customer Action
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0600 Customer Action: Applies when a trouble report results from customer
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error or misuse of features in connection with custom calling service
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Disposition 07XX - Test OK
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0701 MC Retest Ok
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0708 SCC Test Ok
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0711 Test OK (Maintenance Center Use Only)
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0715 Customer Cancel Original (CSB Use Only)
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0717 Lead Test Ok
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0720 Link Retest Ok
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0730 Test OK TAN (Technician Use)
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0747 Test OK (Front End Closeout)
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0750 CSB Retest OK
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Disposition Code 08XX - Found OK - In
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0800 Found OK - In
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Disposition Code 09XX - Found Ok - Out
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0901 Found OK - Out, Non-Cable: Applies when trouble condition is determined
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to be FOK between the serving terminal and the customer's side of the
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protector/network interface
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0910 Found Ok - Out, Cable: Applies when trouble condition is determined to
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be FOK between the serving terminal and the field side of the central
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office
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Disposition Code 10XX - Referred Out
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1001 Referred Out: Applies when trouble reports are referred to other
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Maintenance Centers, agencies or departments not normally involved in
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the trouble clearing effort
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Disposition Code 12XX - Customer Provided Equipment
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120X Voice Messaging Service
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1201 Voice Messaging Service 0 All
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121X Maintenance Contract (Inline/Inline Plus)
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1210 Cord: Customer has maintenance contract and a defective mounting cord was
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replaced
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1211 Loaner Set Provided: Applies to those customers with an inline+
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agreement, in which a loaner set is provided, or when the customer
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chooses to buy the replacement set
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1212 Inline Only - Set Trouble: Applies to customer with a maintenance
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agreement for IW only and the trouble is located in the set/equipment.
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This code includes, but is not limited to receiver off hook, unplugged
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sets, defective sets
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1213 Non-Standard IW (Customer Repair): Applies when the customer has an
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agreement for standard IW maintenance; however, the trouble is located
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in non-standard IW and the customer will repair. NO CHARGE
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1214 Inside Wire: Applies to customers with an IW maintenance agreement and
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the technician repairs the IW. NO CHARGE
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1215 Non-Standard IW (Telco Replaced): Applies when the customer has a
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maintenance contract for standard IW maintenance; however, the trouble is
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located in non-standard IW and the technician will repair. PREMISES
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WORK CHARGE IS APPLICABLE
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1217 No Access - Field Use: Applies on second no access, no trouble is found
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at the customer premise
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1218 Inline/Inline Plus - Telco Fix Exceptions: Wire repair due to acts of
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God, such as floods, earthquake, riot, gross negligence, willful
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damage/vandalism. Also wire that does not meet SWBT installation practice
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technical standards, or is not in satisfactory condition
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1219 Inline/Inline Plus - Customer Fix - Exceptions (See 1218 for exceptions)
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122X CPE - Other (No Maintenance Contract)
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1220 Radio Suppresser (Inline Customer): Applies when a radio suppresser is
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placed to resolve the trouble
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1221 Calling Party Hold: Applies when the trouble condition is a result of
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calling party hold. NO CHARGE
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1222 Set/Equipment: Applies when then trouble condition is determined by the
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technician to be caused by the customer telephone set/equipment. No
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maintenance agreement. A MAINTENANCE OF SERVICE CHARGE WILL APPLY
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1223 CPE (IW/CPE) No Dispatch: Applies when trouble is tested, but is
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determined to be in CPE via conversation with the customer and/or related tests. No repair dispatch is made. NO CHARGE
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1225 Receiver Off Hook: Applies when trouble is tested when cannot be located
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in Telco facilities and the trouble report or service condition can be
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attributed to a receiver off hook. MSC WILL APPLT
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1226 Set Unplugged: Applies when trouble is tested which cannot be located in
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Telco facilities and the trouble report or service difficulty can be
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attributed to unplugged CPE. MSG WILL APPLY
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1227 Public Extension (SEMI): Applies when trouble is tested which cannot be
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located in TELCO facilities and the trouble report or service condition
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can be attributed to semi-public extension. Semi-public extension is
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defined as a CPE instrument used as an extension on Telco provided coin
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service. MSC WILL APPLY
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1228 Private Coin Service: Applies when trouble is tested which cannot be
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located in Telco facilities and the trouble report or service condition
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can be attributed to private coin service. Private coin service is
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defined as a coin instrument and associated wire provided by a non-Telco
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1229 Cable Facilities (Not Telco Maintained): Applies when trouble is tested
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which cannot be located in Telco facilities and the trouble report or
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service condition can be attributed to CPE cable facility. MSC WILL APPLY
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123X Intexchange Carrier
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1231 Intexchange Carrier: Applies when trouble is tested which cannot be
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located in Telco facilities or equipment and the services are provided
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by an IC
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124X Unauthorized CPE/Usage/Tariff Violation
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1241 Dispatched trouble reports involving CPE that were installed under
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Contract I/M services, and are within the warranty time period, should
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be closed to disposition code 12410 Contract I/M services, CPE. The
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disposition code 122X should not be used under these circumstances. NO
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REPAIR CHARGE (MSR or RSC) or TIME SENSITIVE CHARGES APPLY
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1242 Dispatched trouble reports involving inside wire within the warranty time
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period of the Contract I/M Services contract between SWT/SWBT should be
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closed to the appropriate disposition code 121X. Inside wire troubles
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reported by Non-Inline and Non-Contract I/M Services customers should
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continue to be closed to the appropriate disposition code 126X and
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normal charges should apply.
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Disposition 12XX - Customer Provided Equipment
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126X Time Sensitive Work/Isolation/No Maintenance Contract
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1261 Inside Wire - Telco Repair: Applies when trouble is tested which cannot
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be located in Telco facilities and a trouble report or service condition
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is attributed to the IW. The technician repairs the IW for an ADDITIONAL
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CHARGE to the customer. (Time Sensitive - Repair Rates).
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1262 Inside Wire - SNI Not Available Cust Fix (Non-Inline): Applies when
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trouble is tested which cannot be located in Telco Facilities and the
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trouble report is isolated to the customer's side of the protector. The
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technician installs a Network Interface but does not repair the trouble
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1263 Inside Wire - SNI Available - Cust Fix (Non-Inline): Applies when trouble
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is tested which cannot be located in Telco facilities and a trouble
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report or service condition is in attributed to the CPE. A Network
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Interface is in place and the customer does the repair
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1264 No Authorization/Customer Repair: Applies when trouble is tested which
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cannot be located in Telco facilities and a trouble repor or service
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condition can be attributed to CPIW. Premise access is obtained and
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customer/customer's agent is unable to authorize repair charge.
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1265 Military Facility: Applies when trouble is isolated to I/W maintained by
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military maintenance personnel.
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1266 NA for Non-Inline (Field Use)
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1267 CPE - No Access Subscriber Follow-up (MC USE ONLY): Applies when trouble
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cannot be located in Telco facilities and a trouble report or service
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condition is attributed to the CPE. The technician does not have access
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to the customer's premise, but a network interface is present.
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1268 Warranty: Applies when trouble is tested which cannot be located in
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Telco facilities but repair work is performed by the technician within
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30 days of previous IW repair performed by Telco. (Proof of warranty is
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the customer's responsibility). A SERVICE CHARGE IS NOT APPLICABLE
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127X Administrative Reports - Do Not Bill
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1275 Predictor/Scan/CPR: Applies when a trouble condition is detected by SCAN/
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PREDICTOR or Calling Party Report, a dispatch is made and no work is
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performed. The trouble condition is attributed to the CPE. (A SERVICE
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CHARGE IS NOT APPLICABLE)
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128X CSB Use Only
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1281 Front End Close Out (Customer Service Bureau Only): Apples when a
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trouble report is determined to be caused by the CSB. The CSB will close
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out this report with this disposition code.
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Disposition Code 129X MOOSA (Maintenance Center Use Only)
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1291 MOOSA Error Corrections
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Disposition Code 13XX
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1301 Other Departments - Telco
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1302 Non Telco
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1303 Wrong Number Reported
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1325 Service Order Worked - Link
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1326 Service Order Cancel/Delay
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1327 Service Order Changes
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Disposition Code 20XX - Air Pressure
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2010 Transducer
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2011 Contactor
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2012 Pressure Plug
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2013 Air Flow Sensor
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2014 Pipe
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2015 Manifold or Tubing
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2016 Dryers
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2017 Air Bottles
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2018 Fittings
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Disposition Code 30XX - Cable Location
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3010 Patrols and Inspections
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3011 Facility Located
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3012 No Facilities In Area
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